Megan K

Shocking pre-sales, shocking service, just shocking!

I am not surprised they have such bad reviews! Just a pity there are not MORE of them because people do not complain enough. Absolutely shocking, if you are looking for a CRM solution DO NOT try Zoho. They promise you the world, if you are big enough to even get their attention and then once you do then they cant help you unless you pay for your own training (and you are not even a client YET!). You would think the reason they have a presales team is just that, PRE sales...with the objective to: Get as many people to buy into zoho as quickly as possible. WRONG...their objective: Dont help anyone so nobody buys it or hang on, only LARGE CORPORATES. Definitely against their ethos of 'helping companies grow'. So there you have it...if you are too small, 5 employees or more, stay as far away as possible unless you are ready to ASK ask and ASK again (or pay). There are many other options you can use out there, that are probably easier to navigate too and may not even require training! Start at mailchimp and monday.com if i can suggest!