JH
january H
Active since Jan 2010
41
Reviews
0
Industries
Reviews
41 reviews17 months ago
Ridiculously bad service
My wifi has been down for over a week !! This is ridiculous!!!! I have a reference number
168 replies
17 months ago
Vodacom is the worst.
Its the same story every single time with vodacom !! Their towers are not working and they make it really difficult to fix.
142 replies
17 months ago
Great Service from Natasha Idle
Natasha Idle is swift and speedy with her responses, and gets things done! Its only a pleasure communicating with her. I will recommend her and her company to any estate. She has exceeded my expectations each and every time. I am completely impressed with her professionalism and customer service.
53 replies
18 months ago
Home loans department extremely slow and inefficient
I am quite disappointed and shocked by the service and turnaround time of the Homeloans department. I sent through my application forms on the 02nd September. I had to constantly check in with the chat as I received NO correspondence until 2 months later , saying I have a document outstanding. Lihle (virtual chat consultant) and many others promised me that Daphne(my sales agent) will call me. Till date I have received no call. All documents have been sent to Daphne , but I am afraid she will take another 2 months to respond. I want this ESCALATED URGENTLY TODAY, AS THIS IS UNACCEPTABLE service from your homeloans department.
106 replies
21 months ago
Shocking claims experience
I sent a claim to Discovery Oncology department just as I normally do ..and now I receive a reply saying that I am a 3rd party. I honestly don't know what to say about Discovery. It's shocking. Please can someone call me and fix this.
111 replies
22 months ago
NO INVOICE
To be honest I am sick and tired of calling and asking for an invoice. Every time I call , they say their systems are down. ...and absolutely no replies to emails.
0 replies
22 months ago
Claims experience is awful
Claims experience is absolutely unpleasant. I have called numerous times to have my claims sorted out for all my consultations and I have resent the amended codes required on each invoice and still I haven't received a call...just emails saying I have no claims.. I am sick and tired of discovery.
212 replies
27 months ago
Shocking process for admission
I went to the hospital to be urgently admitted only to be advised by Discovery that my GP will need to fill out an MPA form. That form wasn't even emailed to my GP. I had to call in and follow up and then eventually a consultant said that there was a system error and the email was never sent. Is this how a medical aid functions with email system errors? I am really shocked and disturbed at Discoverys service and the time they take to authorize an admission. What if this is a life or death situation? Is there no sense of urgency? I want someone to call me and quicken this process and tend to my authorisation urgently without me having to constantly follow up on whether your emails are even working .
172 replies
29 months ago
INGWE declaration of income is becoming a nightmare !!
It is extremely frustrating that I have to go through this experience with Momentum. My parents are on the INGWE plan and I am well aware of what is required and why. The documents requested was the following : Declaration of income Sassa pension proof Affidavit stating my mum has no bank account And my dad's 3 months bank statements. All of the above has been prepared and supp****. Please explain to me Why am I now being asked for a NEW AFFIDAVIT TO say this is his only bank account ??? Can someone please call me and explain as I am NOT going to ask my 76 year old parent to run around to get new affidavits just because you simply failed to ask for this upfront !! This is BS
73 replies
41 months ago
Phone delivery says delivered, but is not !!
I have done an upgrade, and the RAM courier company says they delivered the phone, but they have not. Service is pathetic.
264 replies
Review Distribution
5 Star
2 (4.878048780487805%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (17.073170731707318%)
1 Star
32 (78.04878048780488%)