GB
George B
Active since Jun 2022
5
Reviews
0
Industries
Reviews
5 reviews15 months ago
Scandalous AVIS has no intention to resolve issues.
Given that I can't give feedback after the company has responded to the review, I am writing another review to indicate that I still haven't been contacted by anyone from the AVIS group despite there response from below. "Dear George, Thank you for taking the time to share your feedback and We sincerely apologize for the experience you had at our branch. What you described is far from the level of service we strive to provide, and We understand your frustration and disappointment. To resolve this matter, we have escalated your complaint to our Senior management team, and we will conduct a full review of the circumstances surrounding your experience. Kind regards, The Avis Team"
53 replies
15 months ago
AVIS - Unacceptable Service and Car Rental Experience
Unacceptable Service and Car Rental Experience Dear Avis Customer Service Team, I am writing to express my I am outraged and disappointed at the appalling service I received from Avis at Cape Town Airport on 03 January 2025. My experience was a masterclass in incompetence. I had booked a Group C (Intermediate) car for 14:30, but when I arrived, I was forced to wait in line for 1.5 hours to be served. When I finally reached the counter, I was informed that there were no cars available in my booked category. This was unacceptable, especially given the lengthy wait. To add insult to injury, I was then told to wait for an additional 30 minutes for a car to become available. When the car finally arrived, I was presented with a Group O (Basic) car presented as an "upgrade", which is a significantly lower category than what I had booked. This was not only inconvenient but also a blatant breach of our agreement. Furthermore, Cape Town Airport branch doesn't bother to answer their telephones. I eventually got through to AVIS call centre who were not able to assist. They were only able to give me the contact number for the branch in question and when asked to speak with a senior they ended the telephone call. The lack of communication, organization, and basic customer service skills displayed by the Avis staff at Cape Town Airport is staggering. As a paying customer, I expect a certain level of service, especially from a reputable company like Avis. I wrote to AVIS 04 January 2025 for their comment and an opportunity to address this situation. To date, I have not heard from a single person. This shouldn't be left to be lost in the wind.
56 replies
33 months ago
Supersonic ******* Debit Orders after 2 years of ending contract.
Be wary people. After 2 years of ending the contract, I still have debit orders going off *******ly. Besides hours on the phone trying to get hold of someone, when you do get through to the accounts department, they cannot help to stop this. The number of complaints against this company should be enough to put you off.
120 replies
47 months ago
Understanding customers needs.
Bar-One Security took on the job of moving my driveway gate. Thanks to Andrew, Austin and Alex for rectify all the small niggly bits and for interacting in a respectful and professional manner. They are open to discussion and ensure that the customer is happy with the completion of the job.
0 replies
47 months ago
Messy, Untidy, amature work.
I contracted Bar-One to move a gate essentially meaning that this was a new installation with old equipment. The gate had new wheels put on, the rack needed adjustment, Electric fence installed on the gate, new rail, new platform for the motor etc. All the welding is skew and done poorly. No knowledge of the mounting of the motor as per the installer manual. ( The base plate welded on skew, and no room to adjust the motor up and down for rack alignment.) The back side of the rail had a wall built up to support the rail. This looks like a kindergarten child tried to make straight lines. Work is very poor. The owner, Andrew has very limited knowledge about regulations around electric fencing and has no interest in insuring that the work is done neatly.
0 replies
Review Distribution
5 Star
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4 Star
1 (20%)
3 Star
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2 Star
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1 Star
4 (80%)