madonna F

Disappointed

My partner and I had recently taken advantage of this resort's 2-night weekday offer, overall it really is a beautiful place - the staff were fantastic throughout, every meal we ate at their restaurant was amazing, the room was lovely and cozy, beautiful décor etc. Unfortunately on our first night the owner's dog attacked my boyfriend for absolutely no reason while we were leaving the restaurant. Luckily it was more of a graze than a bite, but nevertheless an open wound that required a tet**** injection as well as antibiotics. The staff were very apologetic which we appreciate, but nothing from the owner who is responsible for this dog as well as this establishment he is running. The owner did not even offer to pay for our doctor's bills, I had to ask that they please reimburse us to which he agreed, and after I had given them my receipts we were then asked for a photo of the bite before being reimbursed. On top of this when we eventually returned to the resort after our doctor's visit and day out, we found the dog roaming freely around the resort and restaurant yet again. We are completely disgusted at the nonchalant attitude from this owner - I would assume that your dog biting a guest on your resort is not something that should be taken lightly, especially when this happens in a restaurant where food is being prepared and served. A simple phone call from the owner expressing some concern would have been appreciated, but he clearly could not be bothered which is why we are giving this resort a 1-star rating.