JK
Jean K
Active since Jul 2022
13
Reviews
0
Industries
Reviews
13 reviews10 months ago
Urgent Complaint: Non-Payment of Shortfall Cover to Bank
Subject: Urgent Complaint: Non-Payment of Shortfall Cover to Bank I am writing to formally raise a serious concern regarding the non-payment of my shortfall cover following my recent vehicle accident. I have been paying monthly premiums specifically for shortfall protection to ensure that, in the event of a claim where my insurer does not cover the full settlement to the bank, your company would step in to cover the difference as agreed. To date, the bank has not received the shortfall payment from your side, and I am now being held liable for the outstanding balance — a situation that is causing me significant distress and financial pressure. Despite my numerous phone calls and multiple follow-up emails, I have received no written response or clear progress update. I am repeatedly told that the assessor is unavailable, with no further assistance provided. This level of service is unacceptable and does not align with the obligations outlined in our agreement. I respectfully request that this matter be escalated immediately to your management team, and that I receive the following: A formal written response acknowledging this complaint. An urgent update on the status of the shortfall payment to the bank. A clear timeline by which the outstanding payment will be resolved. Please treat this as an urgent matter. And respond immediately as this claim was opened 3 months ago, I will have no choice but to seek further action through regulatory bodies such as the Ombudsman for Short-Term Insurance.
168 replies
10 months ago
Non-Payment of Shortfall Cover to Bank
I am writing to formally raise a serious concern regarding the non-payment of my shortfall cover following my recent vehicle accident. I have been paying monthly premiums specifically for shortfall protection to ensure that, in the event of a claim where my insurer does not cover the full settlement to the bank, your company would step in to cover the difference as agreed. To date, the bank has not received the shortfall payment from your side, and I am now being held liable for the outstanding balance — a situation that is causing me significant distress and financial pressure. Despite my numerous phone calls and multiple follow-up emails, I have received no written response or clear progress update. I am repeatedly told that the assessor is unavailable, with no further assistance provided. This level of service is unacceptable and does not align with the obligations outlined in our agreement. I respectfully request that this matter be escalated immediately to your management team, and that I receive the following: A formal written response acknowledging this complaint. An urgent update on the status of the shortfall payment to the bank. A clear timeline by which the outstanding payment will be resolved. Please treat this as an urgent matter. If I do not receive a response within five working days, I will have no choice but to seek further action through regulatory bodies such as the Ombudsman for Short-Term Insurance.
0 replies
10 months ago
Non-Payment of Shortfall Cover to Bank
I am writing to formally raise a serious concern regarding the non-payment of my shortfall cover following my recent vehicle accident. I have been paying monthly premiums specifically for shortfall protection to ensure that, in the event of a claim where my insurer does not cover the full settlement to the bank, your company would step in to cover the difference as agreed. To date, the bank has not received the shortfall payment from your side, and I am now being held liable for the outstanding balance — a situation that is causing me significant distress and financial pressure. Despite my numerous phone calls and multiple follow-up emails, I have received no written response or clear progress update. I am repeatedly told that the assessor is unavailable, with no further assistance provided. This level of service is unacceptable and does not align with the obligations outlined in our agreement. I respectfully request that this matter be escalated immediately to your management team, and that I receive the following: A formal written response acknowledging this complaint. An urgent update on the status of the shortfall payment to the bank. A clear timeline by which the outstanding payment will be resolved. Please treat this as an urgent matter. If I do not receive a response immediately becuase is been 3 months since claim was opned, I will have no choice but to seek further action through regulatory bodies such as the Ombudsman for Short-Term Insurance.
56 replies
11 months ago
Quest Claim Solution and Old Mutual are ****mers!!!!!!!!!!
Quest seem to not want to refund my excess money of accident that happened 3 years ago on the 6th June 2023. Old Mutual Iwyze accepted that accident was not my fault and I submitted case number of Accident report with the person who crushed into my car at shopping complex and they did confirm their wrong doing, there was a security who witnessed the accident, which i gave quest his number to contact and Mary - Anna from Quest **** and said she contacted the security guard and he said he does not remember anything but to find out that he was not contacted by Quest at all. Mary - Anna insisted they do not have access to the accident report that submitted to Old mutual iwyze and i contacted iwyze and they confirmed they have accident report and is clear the other car bumped into mine hence my insurance claim to fix the car was approved and the verdict was that the other car is the one that crashed mine, to add to it the person who crashed my car was also using Iwyze at the time of the accident but Iwyze said they will recover money from his insurer where else they are the person's insure. The last time Quest called me it was a very rude gentleman who did not even offer any assistance and couldn't even provide status of my claim settlement. Quest and Old Mutual are ****mers. Accident Claim Number: 1259396, Policy Number : 1045342995.
58 replies
23 months ago
DSTV refuses to Refund
At first you said 3 to 5 working days then I sent an email when those days elapsed. You rep**** to that email and said 24 to 72 hours the money will be refunded and even called to say 48 hours the money will be refunded. Now because hours has passed still no refund you changing to 5 to 7 working days. What is your SLA on refunds and SLA on logged queries because is now going to be 3 weeks waiting for the money that is due to me what is so difficult to refund this money I gave you all documentation you wanted and told you that those old bank statements cost me money to get them because is R10 for statement on the bank app and R50 from the bank. The bank app only give me access to statements of May 2022 the others before then I had to get from the bank for R50 each. You make me spend money to get my money back but still giving me run arounds to pay me back.
106 replies
23 months ago
*****ulent Account with theft Identity by Telematics
Please delete me from your system and clear my name from credit bereua. I have never opened any account with you is been two years now requesting same thing. You *****ulently used my ID to open an account on your system I never had a tracker with you and don't wish to. You always say you investigating and never get back to me.
212 replies
24 months ago
Eligible for refund
Can I get a refund on minus opening and closing balance I have on the account?.
106 replies
25 months ago
*****ulent account with my ID number opened by Telematics
Please provide feedback on how far is the investigation with the *****ulent account that Telematics opened using my ID number. The debt on that account is been escaleted and ruining my credit record and ruin important parts of my life.i have been raising this with telematics since early last year. No one from telematics ever called me. Every time I am the one calling. This is a serious crime against innocent people that you causing. You keep on saying your investigating and nothing is been done and I get no calls or email. The only sms and emails that I am getting is the one from your debtors that I must settle the account. The account which is not even mine.
56 replies
25 months ago
*****ulent account that was created on my ID by Telematics
I am still getting emails that I need to pay my debt with telematics and I don't have any car tracker contract with them.they created a *****ulent account using my ID number and my Surname with wrong first name. And details of the car are not my car. Please stop replying by saying one of your customer service agent is in contact with me. No one is contacting me and no one has done anything about this since last year this affect my credit record and is not even my fault is crime that was done to me by telematics and they still don't want to fix it. And please stop saying you apologize and one of your agents is contacting me to look good in the public I have been raising this to you since last year no one called me or done anything.
56 replies
25 months ago
*****ulent account opened by Telematics using my ID number
I have never opened account with Telematics someone or Telematics itself opened a *****ulent accaount using my ID number please remove my name off your system and remove my ID off credit bereua. That account is in areas and is not mine. They can't even provide me with a call recording of who opened this account and when no proof whatsoever the car on this account is not mine names also not mine but surname is mine. I keep getting emails to make payment I am tired.
58 replies
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