JK
Jean K
Active since Jul 2022
11
Reviews
0
Industries
Reviews
11 reviews11 months ago
Urgent Complaint: Non-Payment of Shortfall Cover to Bank
Subject: Urgent Complaint: Non-Payment of Shortfall Cover to Bank I am writing to formally raise a serious concern regarding the non-payment of my shortfall cover following my recent vehicle accident. I have been paying monthly premiums specifically for shortfall protection to ensure that, in the event of a claim where my insurer does not cover the full settlement to the bank, your company would step in to cover the difference as agreed. To date, the bank has not received the shortfall payment from your side, and I am now being held liable for the outstanding balance — a situation that is causing me significant distress and financial pressure. Despite my numerous phone calls and multiple follow-up emails, I have received no written response or clear progress update. I am repeatedly told that the assessor is unavailable, with no further assistance provided. This level of service is unacceptable and does not align with the obligations outlined in our agreement. I respectfully request that this matter be escalated immediately to your management team, and that I receive the following: A formal written response acknowledging this complaint. An urgent update on the status of the shortfall payment to the bank. A clear timeline by which the outstanding payment will be resolved. Please treat this as an urgent matter. And respond immediately as this claim was opened 3 months ago, I will have no choice but to seek further action through regulatory bodies such as the Ombudsman for Short-Term Insurance.
3 replies
11 months ago
Non-Payment of Shortfall Cover to Bank
I am writing to formally raise a serious concern regarding the non-payment of my shortfall cover following my recent vehicle accident. I have been paying monthly premiums specifically for shortfall protection to ensure that, in the event of a claim where my insurer does not cover the full settlement to the bank, your company would step in to cover the difference as agreed. To date, the bank has not received the shortfall payment from your side, and I am now being held liable for the outstanding balance — a situation that is causing me significant distress and financial pressure. Despite my numerous phone calls and multiple follow-up emails, I have received no written response or clear progress update. I am repeatedly told that the assessor is unavailable, with no further assistance provided. This level of service is unacceptable and does not align with the obligations outlined in our agreement. I respectfully request that this matter be escalated immediately to your management team, and that I receive the following: A formal written response acknowledging this complaint. An urgent update on the status of the shortfall payment to the bank. A clear timeline by which the outstanding payment will be resolved. Please treat this as an urgent matter. If I do not receive a response immediately becuase is been 3 months since claim was opned, I will have no choice but to seek further action through regulatory bodies such as the Ombudsman for Short-Term Insurance.
1 reply
25 months ago
DSTV refuses to Refund
At first you said 3 to 5 working days then I sent an email when those days elapsed. You rep**** to that email and said 24 to 72 hours the money will be refunded and even called to say 48 hours the money will be refunded. Now because hours has passed still no refund you changing to 5 to 7 working days. What is your SLA on refunds and SLA on logged queries because is now going to be 3 weeks waiting for the money that is due to me what is so difficult to refund this money I gave you all documentation you wanted and told you that those old bank statements cost me money to get them because is R10 for statement on the bank app and R50 from the bank. The bank app only give me access to statements of May 2022 the others before then I had to get from the bank for R50 each. You make me spend money to get my money back but still giving me run arounds to pay me back.
2 replies
25 months ago
*****ulent Account with theft Identity by Telematics
Please delete me from your system and clear my name from credit bereua. I have never opened any account with you is been two years now requesting same thing. You *****ulently used my ID to open an account on your system I never had a tracker with you and don't wish to. You always say you investigating and never get back to me.
4 replies
26 months ago
Eligible for refund
Can I get a refund on minus opening and closing balance I have on the account?.
2 replies
27 months ago
*****ulent account with my ID number opened by Telematics
Please provide feedback on how far is the investigation with the *****ulent account that Telematics opened using my ID number. The debt on that account is been escaleted and ruining my credit record and ruin important parts of my life.i have been raising this with telematics since early last year. No one from telematics ever called me. Every time I am the one calling. This is a serious crime against innocent people that you causing. You keep on saying your investigating and nothing is been done and I get no calls or email. The only sms and emails that I am getting is the one from your debtors that I must settle the account. The account which is not even mine.
1 reply
27 months ago
*****ulent account that was created on my ID by Telematics
I am still getting emails that I need to pay my debt with telematics and I don't have any car tracker contract with them.they created a *****ulent account using my ID number and my Surname with wrong first name. And details of the car are not my car. Please stop replying by saying one of your customer service agent is in contact with me. No one is contacting me and no one has done anything about this since last year this affect my credit record and is not even my fault is crime that was done to me by telematics and they still don't want to fix it. And please stop saying you apologize and one of your agents is contacting me to look good in the public I have been raising this to you since last year no one called me or done anything.
1 reply
27 months ago
*****ulent account opened by Telematics using my ID number
I have never opened account with Telematics someone or Telematics itself opened a *****ulent accaount using my ID number please remove my name off your system and remove my ID off credit bereua. That account is in areas and is not mine. They can't even provide me with a call recording of who opened this account and when no proof whatsoever the car on this account is not mine names also not mine but surname is mine. I keep getting emails to make payment I am tired.
1 reply
34 months ago
Old mutual and Auto Magic ruined my car and they don't want accountability to it
I was bumped at the back on my car. Made a claim with my car insurance which is old mutual iwyze. They approved and referred me to use Auto magic penal beater menlyn branch. My car was drivable after the accident because I was hit the pumber. All car electronics and mechanism were not affected. I took my car to Auto magic as referred by old mutual. While my car is there after 3 weeks I get a call from auto magic that my car driver door doesn't not lock. I told them to fix it because my car was locking when I dropped it and also it shows on their checklist that the car was locking when they received it. They tried to fix the driver door to lock but then after the back passenger door on the right was locking and unlocking at the same time and the signal that the car is locked was not working. I refused to take my car as I know I didn't have locking problems on my car prior Auto Magic started working on my car. They claimed to have bought new lockers on my car and that my lockers were not working due to wear and tear. After they fixed the passenger door I went to get my car and to find that my car does not lock when I use the key manually it only locks when I use remote locking. I also realized that my spare wheel was not in my boot, I had to ask for it to be put back and they claimed I didn't have a spare wheel but they ended up looking for it and they found it. This is clear indication that I was just given the car without being assessed against the check list they did when the car was dropped off. Also while my car was there I received an sms from tracker that my battery is taken out of the car. I called auto magic and asked if they removed the battery and they denied and said my battery must be exhausted from wear and tear hence I received the sms. After I got my car I experienced that my car is not locking with manual key and also my battery started giving me battery problems. I went to buy a new battery at battery center but still the car continued giving power problems, it needs to be jump started for it to start. I have requested many times from insurance that NY car be assessed before I get it from auto magic and that never happened. I also reported to the insurance all instances that happened with auto magic as they happen but Refilwe Tshungu who is responsible for my claim at old mutual kept on just forwarding my complaints to auto magic of which I doubt she was even reading them. I am currently having a car that has power problem and locking problems that occurred after auto magic touched my car. There's something they did on my car and now my car is draining the battery and it can not lock.
0 replies
40 months ago
Poor work on car Repair at ACD
I took my car for a clutch plate repair at ACD and when I fetched it there was a engine light showing on the cluster. And the technician said it will soon go away and it never did. I noticed after few days my car had a smell of something burned when I put on the ignition. I called ACD to tow the car back to their workshops they refused and insist I drive it to their workshop with a burning smell. I finally decided to just take the risk and drive it to their workshop in desperation to get it fixed. When I got there I was told I need to pay for the oxygen sensor repair to remove the engine sign. Nut when I took my car at ACD initially it didn't have an engine light sign. I took it the particularly for clutch plate replacement. At the moment my car is still at ACD and they are not communicating with me. Everytime I enquire about my car is as if they have no idea about my car even being there and no progress so far has been made to fix my car. I need my car fixed and with no engine light sign without me paying for it because when it got to ACD it didn't have that signage.
0 replies
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