DS
D S
Active since Jan 2010
5
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Reviews
5 reviews78 months ago
3 Months still no refund!!!!
We had a typo on my wifes ticket made in September. To get this resolved they had to cancel the ticket and reissue it and said they will refund us for the original ticket plus a R700 fee for the incorrect spelling. We have sent numerous emails to Tarek van Niekerk that was handling this request to get the matter resolved and we have had no reply.. and its now 29 December 2019.
5 replies
89 months ago
Just plain shocking service!
We have been a customer of Hitek Security for a while. During December 2018 we ordered some CCTV security cameras from Hitek security, the order was incomplete and they stated the missing item is on back order. In January 2018 we cancelled the item on back order as we sourced it somewhere else. The new salesman that took over from the original salesman has never gotten back to us on any of our queries, the sales manager was cc'd in numerous email for a credit for the item and she has also not replied back to us. CC'ing the CEO in the emails was also fruitless. If this is the customer service Hitek Security provides us as a reseller of there products we cannot sell or recommend any of their products to any of our customers!
1 reply
96 months ago
Terrible Service
On 25 May 2018 we decided to up out Webafrica ADSL Package from a 4Mbps 150GB to a 20Mpbs Home uncapped for R546p/m. We got overcharged for for it which was reversed after numerous tickets were logged and phonecalls were made. Low and behold June 2018 we reveived a bill for a 20Mbps PREMIUM UNCAPPED for R1015p/m which we didn't request. We have called and asked the accounts department how this happened and got through to a rude accounts department representative insisting we upgraded to this premium package. We would we opt for a uncapped package when we could have chosen a premium package when we upgraded from a 4Mbps line to a 20Mbps? We have wasted so much time on phone calls and accounts support tickets already.
1 reply
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5 (100%)