SG
Shelley G
Active since Jul 2022
3
Reviews
0
Industries
Reviews
3 reviews44 months ago
Calandria 36CC or EPS Systems
This company is a scam, after complaining to them directly stating their product is defective and does not work, they kept telling me to monitor for another month or they just ignored me. I took them to the ombudsman and after the adjudicator got involved, we are finally getting our money back - minus the cancellation fee - because that is all eps cares about - how much money they can scam you out of. This is the response they sent to the adjudicator - so I am not surprised that their products are defective as there is no guarantee you are getting a new one, and that is what is most concerning considering you pay R12000 for the useless system. See response below: 'Good morning Mr. Maja, I have discussed this with the owner. Unfortunately, this will not be possible as the client agreed to the terms and the conditions and is this stipulated under point 3. We also make use of a sub-contractor for installations and is there costs involved for the installation, removal and callouts involved. The product will also need to be refurbished and may we not be able to use it again. The cancellation fee will thus be applicable. Kindest regards, Benita' Another concern is insurance does not cover the titanium element and the cost of replacing that should it become defective out of warranty (which is almost a given based on the fact you are in all likelihood getting a refurbished unit) is just on R2000.00. This company should be ashamed of themselves, conning hard working people out of their money so they can go for month long holidays, and avoid addressing complaints or being held accountable for their sub standard products and after sales service which is non existent. I have received better service from the UIF and believe me that is saying a lot! After you have lodged an official complaint with eps, and they ignore you or attempt to delay it by stating monitor for a month (i suggest you keep all email correspondence) contact the consumer goods and services ombudsman. If enough people stop accepting what they say, and they get enough people exposing the truth about them, maybe then they will actually start to deliver on their promises instead of scamming unsuspecting people out of their hard earned money.
0 replies
44 months ago
Do not fall for their sales pitch
This company is a scam, after complaining to them directly stating their product is defective and does not work, they kept telling me to monitor for another month or they just ignored me. I took them to the ombudsman and after the adjudicator got involved, we are finally getting our money back - minus the cancellation fee - because that is all eps cares about - how much money they can scam you out of. This is the response they sent to the adjudicator - so I am not surprised that their products are defective as there is no guarantee you are getting a new one, and that is what is most concerning considering you pay R12000 for the useless system. See response below: 'Good morning Mr. Maja, I have discussed this with the owner. Unfortunately, this will not be possible as the client agreed to the terms and the conditions and is this stipulated under point 3. We also make use of a sub-contractor for installations and is there costs involved for the installation, removal and callouts involved. The product will also need to be refurbished and may we not be able to use it again. The cancellation fee will thus be applicable. Kindest regards, Benita' Another concern is insurance does not cover the titanium element and the cost of replacing that should it become defective out of warranty (which is almost a given based on the fact you are in all likelihood getting a refurbished unit) is just on R2000.00. This company should be ashamed of themselves, conning hard working people out of their money so they can go for month long holidays, and avoid addressing complaints or being held accountable for their sub standard products and after sales service which is non existent. I have received better service from the UIF and believe me that is saying a lot! After you have lodged an official complaint with eps, and they ignore you or attempt to delay it by stating monitor for a month (i suggest you keep all email correspondence) contact the consumer goods and services ombudsman. If enough people stop accepting what they say, and they get enough people exposing the truth about them, maybe then they will actually start to deliver on their promises instead of scamming unsuspecting people out of their hard earned money.
0 replies
47 months ago
Calandria scam
Terrible after sales service, no savings on electricity, in fact the exact opposite after getting their product installed. No one is available telephonically to handle your complaints. Would not recommend them at all, they will say anything to get your R12000 plus and then do nothing to assist you despite their claims on their website about being customer service driven. This company is a scam. Do NOT PURCHASE THEIR PRODUCT YOU WILL NOT SAVE ON ELECTRICITY.
0 replies
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)