MB
Malan B
Active since Jul 2022
2
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2 reviews39 months ago
Bad service, sub-standard installation from solar installer
In early August ‘22, I got Alastair Armstrong from AM Solar to install an inverter and battery system at my house. After the installation was done, I subsequently decided to add panels as to be less reliable on the grid. There was a lack in communication from the contractor whereas I had to follow up when installation will be done on regular basis. When they did get back to me, there were always some form of excuse as to why they couldn't get back to me. When the installation was finally done after numerous calls, WhatsApp messages and emails, the appointed electrician had to provide for CoC and connect AC's to the system. Yet again they failed to respond with this in-scope request after numerous to and fro comm's. At the time my last correspondence to them was that I was disappointed at their lack of communication and commitment, but did praise the quality of the installation (this I retract today as per below) Subsequent to that, I had a third party provide report on the installation and they found numerous compliance issues as well as panels being installed on the wrong side of the roof. Not only was their installation sub-standard, but they also did not fulfill the scope requirements. The installation cost me the better part of R175K and one would expect that even if you represent one of the “smaller” projects to the company, you will also be treated as an important part of your customer base – I now need to spend an additional R30K to get the installation to standard and move the panels to where they should have been from the start (AM Solar provided drawing for the correct location, but installed them on another part of the roof which provides for less efficient use) In a nutshell, terrible customer experience as they couldn't fulfill customer requirements, I would not recommend them for any project be it small or large.
0 replies
45 months ago
Manicaa are crooks
On the 29th of March I placed an order for jewelry box, which was supposed to be a gift to my wife, paid R1,288 for such on order 63572. After numerous telephonic and written email follow up attempts, I still have not received the already paid for goods. You sometimes get email replies which I believe to be "bots", bit of course the correspondence means nothing. Manicaa is a useless non-entity and I am ashamed to have been caught out by these crooks.
268 replies
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