Mumtaz M

Unpleasant experience at rooftop restaurant.

Hi. I had a sad and embarrassing experience at the Rooftop Cafe on Oxford Road in Rosebank. We had booked a high tea for a Bridal Shower and were given a quote for the food and drinks etc that would be served. Some of my guests has not arrived and there were eats left over. We were told by the staff that the We were not allowed to take the extra food home , food that we had paid for. He said that it was the policy of the establishment. This clause was not included in the terms and conditions. In any event ,we had paid for everything that we had booked for. I spoke to the manager and he said that all of the food that was left would be given to the staff and cleaners. It made no sense to me. Why could I not take it ? After a discussion which made little sense, the manager agreed that we could take away the food that we had paid for.Very unpleasant and very embarrassing. An event that was meant to be beautiful turned ugly.