DS
Danette S
Active since Aug 2022
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
Useless service
Absolutely pathetic service! I wanted to buy a bed on 17 December. The shop said they charge over R800 for delivery. I stated that online offers free delivery. So they said I must then order online. I got an sms saying delivery will be on 22 December. We called them 3 times during the day, emailed and contacted them online. They just keep saying it will be delivered. No delivery. Contacted them again today and they just keep saying it's still in the 2-5 day delivery period. They don't anseer phones or offer any assistance in trying to cobtact the delivery courier. We are going back to Gauteng on the 26th and needed the bed delivered in Port Shepstone before that. We know for a fact the Port Shepstone store has stock of this bed. But their customer service just repeats the same nonsense. It is now 3pm on the 23rd and still no bed. Nobody should ever buy from Sleepmasters. They are masters of terrible service.
0 replies
19 months ago
Fantastic optometrist!
What an absolute pleasure to deal with these optometrists! They really go the extra mile to assist and explain everything. I would never visit anyone else!
0 replies
19 months ago
Great service!
I ordered Lion's Mane from them and the process was painless. The website is user-friendly and the delivery was very prompt. They also updated me regularly on my order! I will order again!
0 replies
32 months ago
Excellent service, A...
Excellent service, Alex bend over backwards to ensure I get the vehicle I want
131 replies
45 months ago
Client punished for employee misconduct
We have been customers of FNB for years. We have a 14-year-old home loan and we have never had an issue paying it. My husband had two accounts (credit card and cheque account with overdraft) with them years ago but we went into debt review in 2011. In 2016 we received some money (after paying our creditors diligently) and asked for final balances to finish paying them off. FNB informed us that the overdraft account has been paid more than what was required and refunded us the small excess amount. They gave us the credit card balance and we then settled it. But then they also gave us a balance for a 3rd account that we didn't even know about. When we queried this, they told us that they created a PLS account for the overdraft for fees. We were never informed of this, and this account was even more than the original overdraft amount! When we started asking for proof that we were even told about this at any stage, FNB could not provide such proof. When we settled all our debt, we once again requested paid-up letters from the bank in order to submit it to the court to set aside the debt review court order. Once again FNB only mentioned the credit card and overdraft and a clearance certificate was issued. No mention of this mystery account which led us to believe that they sorted out the mistake they made. in the meantime, our financial situation improved and we opened new accounts with FNB. No mention of an old mystery PLS account. We applied for a Flexi-bond to use excess funds on our home loan. No mention of the mystery PLS account. We both bought cars that were financed by FNB. No mention of the mystery PLS account. We applied for credit cards. No mention of the mystery PLS account. We decided to take a readvance on our home loan to do some renovations. At first, we got no feedback and after spending THREE HOURS on the phone with FNB, someone eventually told my husband that this old mystery PLS account is a flag on his account and they can't give us the small readvance as it is flagged as prescribed debt and not 'paid up'. We have great credit scores, I am also one of the homeowners, and the bond is registered in both our names. So because someone made a ****** up 6 years ago on my husband's account, we can not get a readvance on a home loan that has always been paid (even more than the amount due at one stage). We paid the debt due to FNB. This account was opened without our knowledge or approval and we were never informed of it. Now we, as very good clients, are being punished for an employee who didn't do their job. I have sent all proof to FNB to investigate this matter but they are not even answering my emails. I guess it's time to move all accounts again....
134 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
1 (20%)
2 Star
0 (0%)
1 Star
1 (20%)