Kirst R

Disappointing experience had

I have tried resolving this issue on multiple platforms but have yet to hear back. My boyfriend and I had a very disappointing experience at Yemaya Kloof Street. I called earlier in the morning to book a pedicure for the both of us. I managed to get a 13:45 appointment. During the call when the appointment was being made, I asked if we could use the entertainer app. The lady who was assisting me confirmed we could. I then asked for a quote on how much our pedicure would be. She, and another lady who completed our booking confirmed the pedicure would be R290. Once we had finished our pedicure we went to pay at the counter where we were charged R400 for the pedicure. I mentioned that we were quoted R290 when making the appointment but the lady at the till insisted that the pedicure on the entertainer app cost R400. This really upset me as I made a conscious effort to ask what the price would be before confirming the appointment. There is only one pedicure offered by Yemaya Kloof Street on the entertainer app. The ladies booking my appointment knew I had intention on using the app and thus should have quoted me correctly. We are very disappointed.