MK
Mzwandile K
Active since Aug 2022
2
Reviews
0
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Reviews
2 reviews5 months ago
Unauthorised Policy Activation and Refund Request
I opened a policy online with Simply and was quoted a premium of R391.00, which I accepted. Shortly afterwards, I received a call from a consultant who quoted me for another policy. Believing the call was in relation to my existing R391.00 policy, I engaged with her. Without my consent, she activated a second policy for R380.00. I did not authorise this policy and only recognise the one I accepted online at R391.00. Simply debited R380.00 from my FNB account on 31 October 2025 in relation to this policy, the R391.00 was also debited. I contacted Simply to cancel the R300 policy (MZWKAL251015DT) and despite sending multiple emails requesting a refund, I have received a positive response. I demand that Simply refund the R380.00 immediately, as this policy was unauthorised and cancelled within the cooling‑off period. The only valid policy I hold is the one with the premium of R391.00. This lack of transparency and failure to respond to my refund request is unacceptable. I expect urgent resolution and confirmation that only my authorised policy remains active. Desired Outcome: • Refund of R380.00 to my bank account • Written confirmation that only my R391.00 policy is active
53 replies
45 months ago
Big company ignoring emails from clients
On the 21st of July 2022 I sent an email to Absa Insurance requesting for the cancellation of my Absa Insurance policy. The email was sent to adminhoc at absa.co.za, after having mo reply to my request, I sent another followbup email on the 27th of July 2022 and no response has been received from ABSA to date. Instead Absa Insurance continued to debit my account regardless of my request to have the cover cancelled. The last day of cover should have been the 31st of July 2022, why were my emails ignored, two emails to be exact? Such a big company as ABSA shouldn't be ignoring emails fron clients. I need the Absa insurance policy cancelled and the amount that was debited on 1 August 2022brefunded urgently.
134 replies
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