Simply Financial Services
Claimed Business
|1.8|9 Reviews (last 12 months)|This business does not respond to reviews
Simply Financial Services
Claimed Business
|1.8
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Simply Financial Services receives polarised feedback. Customers consistently praise the simplicity of the claims process, affordable premiums, and the compassion shown by certain staff members during difficult times, with one claims manager singled out for exceptional service. However, a recurring theme is frustration around unauthorised debits, policies allegedly opened through brokers without consent, persistent deductions after cancellation, and difficulty securing refunds. Concerns about transparency, communication breakdowns between Simply and salary deduction partners, and unresponsive support dominate the negative sentiment expressed by claimants seeking resolution.
Performance(last 12 months):
Review Distribution
1.8|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZL
Zuko L
1 reviews | Active since Jan 2020
28 May 2026, 11:55
Unjust claim delay
I am writing this email with a heavy heart, utterly exhausted and deeply traumatized by the treatment I am receiving from Simplify Financial Services. I am currently mourning the devastating loss of my brother, but instead of being allowed to grieve in peace, I am being subjected to an agonizing runaround that is severely affecting me psychologically. I am appalled by the fact that you are now demanding documentation and requirements that were never mentioned or requested at the point of sale when I purchased this funeral policy.
Helpful (0)
|Replies (1)ZL
Zuko L
1 reviews | Active since Jan 2020
28 May 2026, 11:55
Unjust claim delay
I am writing this email with a heavy heart, utterly exhausted and deeply traumatized by the treatment I am receiving from Simplify Financial Services. I am currently mourning the devastating loss of my brother, but instead of being allowed to grieve in peace, I am being subjected to an agonizing runaround that is severely affecting me psychologically. I am appalled by the fact that you are now demanding documentation and requirements that were never mentioned or requested at the point of sale when I purchased this funeral policy.
0
Replies (1)MB
Melissa B
1 reviews | Active since Jan 2020
17 Apr 2026, 07:47
Incredible service from Antoinette Geyser
I would personally like to thank Antoinette Geyser, the Claims Manager from Simply for her incredible service. I initially experienced poor service when claiming for the first time on our company group policy however once Antoinette took over everything turned around. She constantly kept me updated, she showed me such kindness and compassion. I was not treated as yet another number, but as an actual grieving human being. Simply Financial Services is truly lucky to have her and I am very grateful to her for the incredible service delivery.
Helpful (0)
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Melissa B
1 reviews | Active since Jan 2020
17 Apr 2026, 07:47
Incredible service from Antoinette Geyser
I would personally like to thank Antoinette Geyser, the Claims Manager from Simply for her incredible service. I initially experienced poor service when claiming for the first time on our company group policy however once Antoinette took over everything turned around. She constantly kept me updated, she showed me such kindness and compassion. I was not treated as yet another number, but as an actual grieving human being. Simply Financial Services is truly lucky to have her and I am very grateful to her for the incredible service delivery.
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Replies (0)BG
Bukiwe G
1 reviews | Active since Jan 2020
26 Jan 2026, 08:04
Horrible Aftersales Experience
Good day, it looks like I may have given you the good rating too early. A policy that was canceled in AUGUST 2025 is still deducting on my salary. WHAT IS THE MAIN PROBLEM? PLEASE STOP TAKING MY MONEY!! All the staff are not helpful and I told Avuyile from Simply Financial Services to make sure it does not deduct in November when I was requesting for my refund. Kindly refund my money before end of business today and remove me from your database. What a horrible experience
Helpful (0)
|Replies (0)BG
Bukiwe G
1 reviews | Active since Jan 2020
26 Jan 2026, 08:04
Horrible Aftersales Experience
Good day, it looks like I may have given you the good rating too early. A policy that was canceled in AUGUST 2025 is still deducting on my salary. WHAT IS THE MAIN PROBLEM? PLEASE STOP TAKING MY MONEY!! All the staff are not helpful and I told Avuyile from Simply Financial Services to make sure it does not deduct in November when I was requesting for my refund. Kindly refund my money before end of business today and remove me from your database. What a horrible experience
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Replies (0)SM
Sibongiseni M
1 reviews | Active since Jan 2020
2 Dec 2025, 13:36
****
Its a SCAAAAM. I do not know how they access my persal. A policy was opened deducting from me for an old lady its been years and your excuse is BROKERS. I have sent an email from sibongisenimhana@gmail.com with docs proving that policy ADESTE220324MQO is not mine .If i do not receive the money today I will deal with you.
Helpful (0)
|Replies (0)SM
Sibongiseni M
1 reviews | Active since Jan 2020
2 Dec 2025, 13:36
****
Its a SCAAAAM. I do not know how they access my persal. A policy was opened deducting from me for an old lady its been years and your excuse is BROKERS. I have sent an email from sibongisenimhana@gmail.com with docs proving that policy ADESTE220324MQO is not mine .If i do not receive the money today I will deal with you.
0
Replies (0)MK
Mzwandile K
1 reviews | Active since Jan 2020
25 Nov 2025, 09:26
Unauthorised Policy Activation and Refund Request
I opened a policy online with Simply and was quoted a premium of R391.00, which I accepted. Shortly afterwards, I received a call from a consultant who quoted me for another policy. Believing the call was in relation to my existing R391.00 policy, I engaged with her. Without my consent, she activated a second policy for R380.00. I did not authorise this policy and only recognise the one I accepted online at R391.00. Simply debited R380.00 from my FNB account on 31 October 2025 in relation to this policy, the R391.00 was also debited. I contacted Simply to cancel the R300 policy (MZWKAL251015DT) and despite sending multiple emails requesting a refund, I have received a positive response. I demand that Simply refund the R380.00 immediately, as this policy was unauthorised and cancelled within the cooling‑off period. The only valid policy I hold is the one with the premium of R391.00. This lack of transparency and failure to respond to my refund request is unacceptable. I expect urgent resolution and confirmation that only my authorised policy remains active. Desired Outcome: • Refund of R380.00 to my bank account • Written confirmation that only my R391.00 policy is active
Helpful (0)
|Replies (0)MK
Mzwandile K
1 reviews | Active since Jan 2020
25 Nov 2025, 09:26
Unauthorised Policy Activation and Refund Request
I opened a policy online with Simply and was quoted a premium of R391.00, which I accepted. Shortly afterwards, I received a call from a consultant who quoted me for another policy. Believing the call was in relation to my existing R391.00 policy, I engaged with her. Without my consent, she activated a second policy for R380.00. I did not authorise this policy and only recognise the one I accepted online at R391.00. Simply debited R380.00 from my FNB account on 31 October 2025 in relation to this policy, the R391.00 was also debited. I contacted Simply to cancel the R300 policy (MZWKAL251015DT) and despite sending multiple emails requesting a refund, I have received a positive response. I demand that Simply refund the R380.00 immediately, as this policy was unauthorised and cancelled within the cooling‑off period. The only valid policy I hold is the one with the premium of R391.00. This lack of transparency and failure to respond to my refund request is unacceptable. I expect urgent resolution and confirmation that only my authorised policy remains active. Desired Outcome: • Refund of R380.00 to my bank account • Written confirmation that only my R391.00 policy is active
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Replies (0)SM
NM
Nosi M
1 reviews | Active since Jan 2020
2 Oct 2025, 11:32
****MED BU SIMPLY
I recently found out when i apply for car that you have been taking money from my salary , i dont know who you people are and you cansultants are telling me about brokers , i do not see brokers on my payslip but your reference SANGAL220823DIT, delete this on my persal and send all money back to my acc ,i sent the email u requested
Helpful (0)
|Replies (0)NM
Nosi M
1 reviews | Active since Jan 2020
2 Oct 2025, 11:32
****MED BU SIMPLY
I recently found out when i apply for car that you have been taking money from my salary , i dont know who you people are and you cansultants are telling me about brokers , i do not see brokers on my payslip but your reference SANGAL220823DIT, delete this on my persal and send all money back to my acc ,i sent the email u requested
0
Replies (0)BG
Bukiwe G
1 reviews | Active since Jan 2020
25 Sept 2025, 07:30
Horrible Service
I had the worse experience with Simply Financial Services. I insured my self and family, affordable premiums I must say but the problem started when I changed from salary deduction to a debit order. Asavela assured me that I will no longer get a salary deduction only to be debited on my salary and on my debit order. I had to move my money to avoid the double debit. This was after I questioned why am I recieving a statement from Imas about salary deduction and Malwande assured me it will be a debit and I even accepted the debicheck. After their dishonesty I canceled all my funeral covers with them. I did this on the 25th of August and cancelation was completed on the 26th of August. Now SIMPLY FINANCIAL SERVICES had ENOUGH TIME to Le IMAS know of these changes but THEY DID NOT AND THEY DEBITED MY MONEY AGAIN!!! Now Asavela is telling me again that I have to wait for 15th of October 2025 to get my refund. How??? Why was I not told this information upon cancelation???? A month later? They failed to do their job.. I want my money today, I will not wait for the 15th of October!!!!
Helpful (0)
|Replies (0)BG
Bukiwe G
1 reviews | Active since Jan 2020
25 Sept 2025, 07:30
Horrible Service
I had the worse experience with Simply Financial Services. I insured my self and family, affordable premiums I must say but the problem started when I changed from salary deduction to a debit order. Asavela assured me that I will no longer get a salary deduction only to be debited on my salary and on my debit order. I had to move my money to avoid the double debit. This was after I questioned why am I recieving a statement from Imas about salary deduction and Malwande assured me it will be a debit and I even accepted the debicheck. After their dishonesty I canceled all my funeral covers with them. I did this on the 25th of August and cancelation was completed on the 26th of August. Now SIMPLY FINANCIAL SERVICES had ENOUGH TIME to Le IMAS know of these changes but THEY DID NOT AND THEY DEBITED MY MONEY AGAIN!!! Now Asavela is telling me again that I have to wait for 15th of October 2025 to get my refund. How??? Why was I not told this information upon cancelation???? A month later? They failed to do their job.. I want my money today, I will not wait for the 15th of October!!!!
0
Replies (0)