ZL
Zuko L
Active since Jul 2016
15
Reviews
0
Industries
Reviews
15 reviews3 weeks ago
Unjust claim delay
I am writing this email with a heavy heart, utterly exhausted and deeply traumatized by the treatment I am receiving from Simplify Financial Services. I am currently mourning the devastating loss of my brother, but instead of being allowed to grieve in peace, I am being subjected to an agonizing runaround that is severely affecting me psychologically. I am appalled by the fact that you are now demanding documentation and requirements that were never mentioned or requested at the point of sale when I purchased this funeral policy.
1 reply
2 months ago
Terrible service
I am absolute outraged at the pathetic level of service provided by Superbalist. What was supposed to be a simple delivery has turned into a masterclass in incompetence and professional negligence. The "service" I’ve received has been nothing short of a disgrace. Broken promises your delivery timelines are clearly a fiction. My time is valuable, and having get daily sms about delivery delays with no factual reasons on a service I’ve already paid for is insulting. Support team is either unwilling or unable to provide a straight answer. Being told that the only communication with courier is email I must wait till the courier decides to respond even if takes 2 years that simply means you have no control on customers orders and that your faith is with courier . There is no sense of urgency, no ownership of the mistake, and zero respect for the customer. I am tired of the generic, scripted excuses. I am not interested in "apologies for the inconvenience" I am interested in results. This order was schedule for delivery last week Friday already after its was placed on the 3rd April its half a month later ,
0 replies
24 months ago
Bad service
It's been 2 months waiting for my excess refund. The consultants simply ignore emails . Such a terrible service
0 replies
27 months ago
Great Customer interaction
It's always great to deal with advisor that is both professional and adds a personal touch in what she does. Thank you Thandie and keep up the good work
1 reply
29 months ago
Excellent customer service
Excellent customer service at all times. A very quick response time.
1 reply
32 months ago
Courtesy Car
Courtesy car should be made available 24/7 and not only weekend days till 5pm. We should not only have one proxy at rental company that Naked deals with this should be extended.
1 reply
49 months ago
Brilliant Service
Agents are always friendly and willing to assist at all times
1 reply
64 months ago
Pathetic service
car Thank you very much! Good day Zuko Langa We just would like to thank you for having used our services for renting a car with Thrifty. We are looking forward to be of assistance again in the future. We would appreciate your feedback If you have any comments about our service or your experience with Thrifty. Kind regards Your CarHire Reservations Team T: +27 21 553 8000 E: res@carhire.co.za W: www.carhire.co.za Office Hours: Monday to Friday from 08h30 to 17h00 We are closed on weekends and public holidays. All our quoted rates are subject to change and availability at the time of reservation. Terms and conditions apply. © 2021 RCJM Car Rental CC Reservation Reference We rent with: car Hi Let me just say I have never felt this aggrieved about the service received at Thrifty. I took they vehicle and half way in my journey realise the tyres were worn out. This did no put me and my family at risk but caused me to make too many stops so that I can keep these tyres cool after one of them burst about 2hour into my journey forcing me to drive the rest of 12 hour joinery with out spare wheel. I tried several attempts to chat to their management at Cape Town branch but to no avail. I even left a whatsapp msg for him and till now he has just read the message but no response. When dropping the car this morning as I could not yesterday I was told I am going to be charged a handling fee of R500. I also assume that with this attitude I am also going to be charged extra for delayed return after they branch manager failed to make contact with me to provide direction on the life threatening situation I found my self and family in yesterday. I will wait for them to finish they admin and realese the hold deposit and I will take it from there should there be unnecessary charges. How can you even have gutts to charge a client handling fee costs for car rented out with worn out tyres? I am very disappointed not only on the state of the vehicle I got but also at how Craig in Cape-Town has just down played this incident by merely deciding not care to respond to all my communications Regards Zuko 0824208668 0814580647 Show quoted text On Thu, Mar 4, 2021, 06:00 CarHire.co.za <res@carhire.co.za> wrote: car Thank you very much! Good day Zuko Langa We just would like to thank you for having used our services for renting a car with Thrifty. We are looking forward to be of assistance again in the future. We would appreciate your feedback If you have any comments about our service or your experience with Thrifty. Kind regards Your CarHire Reservations Team T: +27 21 553 8000 E: res@carhire.co.za W: www.carhire.co.za Office Hours: Monday to Friday from 08h30 to 17h00 We are closed on weekends and public holidays. All our quoted rates are subject to change and availability at the time of reservation. Terms and conditions apply. © 2021 RCJM Car Rental CC Reservation Reference We rent with: car
0 replies
65 months ago
Bad Customer Experiance
I tried opening a mymo plus account online sometime last week , no one has called me . The experience online is terrible the system does not even acknowledge if you have completed the process flow . Nothing that you get as a reference that indicate if you are finished .It leaves one puzzled . The only reference I got via sms is the one on the screen shot below. It is only a number which I assumed is linked to my application with no explanation of what the next step is on the sms. See screenshot below. image.png
2 replies
76 months ago
Big Joke
So in December my bond went into arrear status due to change in paydates , its was bed=hind just for days and I coought up as soo as I realise of what happened . Looks like in this period it had accumilated interest on arrear balance . The bank called and made arrangement for arrear amount no one never mentioned the interest on the part on the arrears 2 months later I am sent an email telling me about it . Why 2 months later , do these people not know how to read their own systems . This is very bad for business for such and old oraganisation. When you want feedback you wait for ever with no response which show me they are still searching for answers what a joke
2 replies
Review Distribution
5 Star
3 (20%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
10 (66.66666666666667%)