M-Sure Financial Services
Claimed Business
M-Sure Financial Services
Claimed Business
403 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, M-Sure Financial Services presents a deeply polarised customer experience. The business earns strong praise for individual agent professionalism and hassle-free claims when they work, but faces recurring criticism around delayed claim approvals, poor follow-up communication, disputed payout amounts, and unauthorized debits. Agent Quality (3.5) stands out as the strongest theme, while Pricing, Premiums & Transparency (2.0) and Claims Handling (2.5) remain significant pain points.
Top Strengths:
- •Agent Quality & Customer Care: Named agents like Thandolwethu, Sipho, and Inamandla receive consistent praise for professionalism, patience, and follow-through. Customers frequently describe feeling genuinely cared for and use words like 'amazing' and 'above and beyond.'
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6Trustindex Rating
#5Ranked In Gap Cover
3 hours 7 minutesAverage Time To Reply
25 NPSRecommended: Likely
Replied to 95% of negative reviews
Typically takes less than 3 hours 44 min to reply
TrustIndex
6
Score
Ranking
#5
in Gap Cover
Avg Reply
3 hours 7 minutes
NPS Score
25
Recommended: Likely
Replied to 95% of negative reviews
Typically takes less than 3 hours 44 min to reply
Review Distribution
3.4|403 Reviews
May '25 - Apr '26
5(51.8%)
4(8%)
3(2.2%)
2(4.1%)
1(34%)
5(51.8%)
4(8%)
3(2.2%)
2(4.1%)
1(34%)
Recent reviews (403)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAY
Avuyile Y
1 reviews | Active since Jan 2020
18 Mar 2026, 08:19
Outstanding Service by Inamandla Jakavula
I would like to take a moment to express my sincere appreciation for the outstanding customer service provided by Inamandla Jakavula. From the very beginning, Inamandla demonstrated professionalism, patience, and a genuine willingness to assist. Every question I had was handled with clarity and care, and I felt truly valued as a customer throughout the entire interaction. What stood out the most was the attention to detail and the effort made to ensure that my concerns were fully resolved, not just quickly addressed. Inamandla’s friendly attitude and commitment to excellence made the entire experience smooth and pleasant. It is rare to encounter such a high level of dedication, and it certainly reflects positively on your organization. Thank you for delivering such exceptional service. I would not hesitate to recommend this level of customer care to others. Kind regards,
Helpful (0)
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Avuyile Y
1 reviews | Active since Jan 2020
18 Mar 2026, 08:19
Outstanding Service by Inamandla Jakavula
I would like to take a moment to express my sincere appreciation for the outstanding customer service provided by Inamandla Jakavula. From the very beginning, Inamandla demonstrated professionalism, patience, and a genuine willingness to assist. Every question I had was handled with clarity and care, and I felt truly valued as a customer throughout the entire interaction. What stood out the most was the attention to detail and the effort made to ensure that my concerns were fully resolved, not just quickly addressed. Inamandla’s friendly attitude and commitment to excellence made the entire experience smooth and pleasant. It is rare to encounter such a high level of dedication, and it certainly reflects positively on your organization. Thank you for delivering such exceptional service. I would not hesitate to recommend this level of customer care to others. Kind regards,
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Replies (0)HM
Hazel M
1 reviews | Active since Jan 2020
17 Mar 2026, 13:19
Excellent Service !!!
After what had already been a long and stressful day dealing with a damaged tyre, I experienced truly outstanding service from M-Sure that turned everything around. I had initially taken my vehicle to Tyger Wheel and Tyre at Springs Mall, only to later discover that my claim had not been logged with my insurer, M-Sure. Frustrated, I contacted M-Sure to follow up — and that’s when I had the pleasure of being assisted by Sipho Tivane. Sipho’s service was nothing short of exceptional. He handled my query with professionalism, empathy, and efficiency, immediately taking ownership of the situation. He went the extra mile by connecting directly with Tyger Wheel and Tyre on my behalf and ensured that my issue was resolved promptly and seamlessly. It’s rare to come across such dedication and genuine customer care, especially over the phone. Sipho not only resolved my problem but also completely turned my day around with his positive attitude and willingness to help. We truly need more contact centre agents like Sipho. Thank you for your outstanding service — you made a stressful situation so much easier, and I wish you nothing but continued success in your career!
Helpful (0)
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Hazel M
1 reviews | Active since Jan 2020
17 Mar 2026, 13:19
Excellent Service !!!
After what had already been a long and stressful day dealing with a damaged tyre, I experienced truly outstanding service from M-Sure that turned everything around. I had initially taken my vehicle to Tyger Wheel and Tyre at Springs Mall, only to later discover that my claim had not been logged with my insurer, M-Sure. Frustrated, I contacted M-Sure to follow up — and that’s when I had the pleasure of being assisted by Sipho Tivane. Sipho’s service was nothing short of exceptional. He handled my query with professionalism, empathy, and efficiency, immediately taking ownership of the situation. He went the extra mile by connecting directly with Tyger Wheel and Tyre on my behalf and ensured that my issue was resolved promptly and seamlessly. It’s rare to come across such dedication and genuine customer care, especially over the phone. Sipho not only resolved my problem but also completely turned my day around with his positive attitude and willingness to help. We truly need more contact centre agents like Sipho. Thank you for your outstanding service — you made a stressful situation so much easier, and I wish you nothing but continued success in your career!
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Thabo M
1 reviews | Active since Jan 2020
16 Mar 2026, 13:58
Horror !!!!!BAD BAD Service M-SURE
I'm experienced a worst ever service from M-sure warranty service , its almost a month for a vehicle engine issue claim to be finalised, Supp**** all the required Docs...M-sure employing delay tactics , If not more documents, they ask a dealer for multiple assessment's and quotes adjustments . Also multiple discounts on the dealer quotation ,alll sorts of excuses are thrown just to deter a customer to claim. Similar experience to this user : https://www.hellopeter.com/m-sure-financial-services/reviews/m-sure-with-the-most-shocking-bad-service-5550322
Helpful (0)
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Thabo M
1 reviews | Active since Jan 2020
16 Mar 2026, 13:58
Horror !!!!!BAD BAD Service M-SURE
I'm experienced a worst ever service from M-sure warranty service , its almost a month for a vehicle engine issue claim to be finalised, Supp**** all the required Docs...M-sure employing delay tactics , If not more documents, they ask a dealer for multiple assessment's and quotes adjustments . Also multiple discounts on the dealer quotation ,alll sorts of excuses are thrown just to deter a customer to claim. Similar experience to this user : https://www.hellopeter.com/m-sure-financial-services/reviews/m-sure-with-the-most-shocking-bad-service-5550322
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abiola O
1 reviews | Active since Jan 2020
13 Mar 2026, 08:06
Don’t use miway and msure they bad insurance
Miway and Msure are the most useless insurance company. Their negligence is about to make me loose my car. Sold a false warranty claim for me, gave me a repairer that knows abt fixing my car but damaging it more. For over 1 months now they not replying emails When I call they keep transferring me to different person. No single call back but when it’s payment related they re so fast to call you
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abiola O
1 reviews | Active since Jan 2020
13 Mar 2026, 08:06
Don’t use miway and msure they bad insurance
Miway and Msure are the most useless insurance company. Their negligence is about to make me loose my car. Sold a false warranty claim for me, gave me a repairer that knows abt fixing my car but damaging it more. For over 1 months now they not replying emails When I call they keep transferring me to different person. No single call back but when it’s payment related they re so fast to call you
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Replies (0)RS
Refemetswe S
1 reviews | Active since Jan 2020
5 Mar 2026, 09:43
Claiming from these people is a nightmare.
I have struggled with the shortfall premiums claims department for over a week to process my claim. They will take you from pillar to post when you want to claim. At this point I have given them all the documents accept the assessor's report for my written off vehicle. My vehicle insurance cannot provide that document to M-sure. They are now refusing to assist me and they want me to send them written confirmation from my vehicle insurance. All the documents I submitted indicate that the car has been written off. These documents are: Agreement of loss from the Comprehensive insurance Proof of banking details Certified ID copy of the insured Confirmation of Settlement / Paid up letter from the bank Assessors Report from comprehensive insurance Proof of damage Full Accident Report Natis All these documents clearly indicate the car is written off. My new vehicle is also insured by this company and I am going to promptly remove it and find another shortfall cover insurance. The service here is **********. They will take your money every month, but don't you dare claim.
Helpful (0)
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Refemetswe S
1 reviews | Active since Jan 2020
5 Mar 2026, 09:43
Claiming from these people is a nightmare.
I have struggled with the shortfall premiums claims department for over a week to process my claim. They will take you from pillar to post when you want to claim. At this point I have given them all the documents accept the assessor's report for my written off vehicle. My vehicle insurance cannot provide that document to M-sure. They are now refusing to assist me and they want me to send them written confirmation from my vehicle insurance. All the documents I submitted indicate that the car has been written off. These documents are: Agreement of loss from the Comprehensive insurance Proof of banking details Certified ID copy of the insured Confirmation of Settlement / Paid up letter from the bank Assessors Report from comprehensive insurance Proof of damage Full Accident Report Natis All these documents clearly indicate the car is written off. My new vehicle is also insured by this company and I am going to promptly remove it and find another shortfall cover insurance. The service here is **********. They will take your money every month, but don't you dare claim.
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Paul-Jean Nolonolo
1 reviews | Active since Jan 2020
3 Mar 2026, 06:44
Msure ******* debits
I have cancelled msure insurance dont know how they even got details they also somehow debit from my bank account
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Paul-Jean Nolonolo
1 reviews | Active since Jan 2020
3 Mar 2026, 06:44
Msure ******* debits
I have cancelled msure insurance dont know how they even got details they also somehow debit from my bank account
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Maggie K
1 reviews | Active since Jan 2020
28 Feb 2026, 06:11
Payment
I have filled a claim with M Sure but my payout is addressed to MFC of which I don't owe then a penny. When I'm sending them mail to a clarity on that, no one is responding to my mail. All want is to know whether the payment will be paid to MFC or to my account. What I did this morning because there was no response from M Sure. I wrote a letter to MFC seaking clarity from them. I know they will respond promptly because they take their customers seriously
Helpful (0)
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Maggie K
1 reviews | Active since Jan 2020
28 Feb 2026, 06:11
Payment
I have filled a claim with M Sure but my payout is addressed to MFC of which I don't owe then a penny. When I'm sending them mail to a clarity on that, no one is responding to my mail. All want is to know whether the payment will be paid to MFC or to my account. What I did this morning because there was no response from M Sure. I wrote a letter to MFC seaking clarity from them. I know they will respond promptly because they take their customers seriously
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Replies (0)