MB
Melissa B
Active since Feb 2019
34
Reviews
0
Industries
Reviews
34 reviews2 months ago
OVERDUE CLAIM WITH NO FEEDBACK
I am really unhappy with the service received from Bukiwe Zilwa from Simply Financial Services as well as the company as a whole. I submitted all claims documents on more than 2 weeks ago and have been harrassed for additional documents not disclosed on the website or policy documents as a stall tactic for my claim. I have complained about the service and still get generic emails from Bukiwe stating each time "the claim is still under assessment". This is not what a grieving family needs or what you expect when taking out group cover for yourself, loved ones and employees. Even my funeral claim took much longer than the required 48 hours and was only paid out because I kept pushing for feedback. I feel like I am being ****** and Simply is stalling and trying to find a reason not to pay A LEGITAMITE claim. I want someone more senior than Bukiwe to handle my claim and properly reach out to me and explain what is taking so long. In the meantime - AVOID having your money ****** and taking out any policy with Simply. Do not believe what their website or policy documents tell you, they simply do not want to pay out claims.
53 replies
2 months ago
FUNERAL CLAIM 6 DAYS DELAYS WITHOUT CAUSE
Assupol has repeatedly delayed a Funeral claim for our late mother. All claim's documents were sent on 4 February however 6 days later we have still not been paid. This is so unprofessional and not ethical conduct form an Insurer. The claim is valid, all documentation was submitted and the permitted 48 hour claim period has passed. A grieving family should not have to beg and fight to have a funeral claim paid out. The supposed Senior Clerk: IL Claims Liason: Jacobeth Moikanyane is not competent having more than once claimed to have contacted our deceased mother's phone instead of the beneficiary's cell phone number clearly stated on all documents. The claim's assessor is also always "busy" when calling in to Assupol. She also also mistakenly emailed my deceased mother expecting a reply as she cannot apply basic thinking to contact the beneficiary. If this claim is not finalized before end of day today 10 February, then we will be reporting this matter to the FAIS Ombudsman.
280 replies
2 months ago
FUNERAL CLAIM DELAYED BY A WEEK WITHOUT CAUSE
Assupol has repeatedly delayed a Funeral claim for our late mother. All claim's documents were sent on 4 February however 6 days later we have still not been paid. This is ********* and bordering *******. The claim is valid, all documentation was submitted and the permitted 48 hour claim period has passed. A grieving family should not have to beg and fight to have a funeral claim paid out. The supposed Senior Clerk: IL Claims Liason: Jacobeth Moikanyane is beyond *********** having more than once claimed to have contacted our deceased mother's phone instead of the beneficiary's cell phone number clearly stated on all documents. The claim's assessor is also always "busy" when calling in to Assupol. She also stupidly emailed my deceased mother expecting a reply as she cannot apply basic thinking to contact the beneficiary. If this claim is not finalized before end of day today 10 February, then we will be reporting this matter to the FAIS Ombudsman.
56 replies
4 months ago
OUTSURANCE – PLEASE HELP URGENTLY! I Have Been Ignored for Days & Told to Drive a Dangerous Unrepaired Vehicle by Nthlari, your Claims Manager
I am extremely disappointed and frustrated with the way Outsurance has handled my motor vehicle accident claim. As a client of more than a decade, I have never experienced such disregard for communication, safety, or basic professionalism. Here is what has happened: 1. Multiple Complaints Completely Ignored I lodged formal complaints with Outsurance on 25 November and again on 27 November. No one responded. Not a single person acknowledged my emails or contacted me. I eventually had to post on Facebook and HelloPeter before a claims manager, Ntlhari, finally called me. He promised to investigate and provide feedback and confirmed the horrific treatment I have endured. That feedback never came. Four days later I again had to post publicly before he contacted me — more than 24 hours after my second public complaint. And even then, he still had not reviewed my complaint or addressed any of the issues. 2. Claims Manager Unhelpful & Not Fami**** With the Claim When he finally called me today (4 December), he simply repeated generic information I had already obtained myself the day before from the panel-beaters when I as the client had to phone around and ask for feedback to know what is happening with my claim. He did not investigate anything, had not read my complaint, and even got the basic facts of my courtesy vehicle wrong, insisting it must be returned on the 9th. It was only when I corrected him that he realised it was issued on the 13th. 3. Told to Drive My Unroadworthy, Unrepaired Vehicle Most shockingly, the claims manager, Mr Nthlari told me: I must take back my broken vehicle, The car is not roadworthy, I will need to buy and keep coolant to refill each time I drive, It is at high risk of overheating, If the engine blows or gasket fails, I must lodge a new claim, I must then pay another excess, And I will have to wait even longer for repairs. This is despite Outsurance knowing the vehicle is unsafe to drive. Because the panel beaters can only give me a courtesy car again on 19 December, I am apparently expected to be without a safe vehicle, putting my life at risk, my reputation at risk as a business owner driving a business vehicle around or I need to accept that I will be without a vehicle for at least 6 days. The message from Outsurance’s own management is essentially: “If you want a car, drive your unsafe, broken one and put your life in danger. That’s your problem.” 4. Unsafe Courtesy Vehicle Provided The courtesy vehicle Outsurance arranged for me: Has a faulty alarm/immobiliser The alarm goes off when trying to start the car This issue has been raised repeatedly but completely ignored This is embarrassing, stressful, and unprofessional — especially as I run a business and rely on reliable transport. My vehicle is insured for business use, so my Insurer is aware of this fact. 5. Delays, No Repair Timeline & Parts on Back Order My car has already been with Outsurance’s panel beaters for more than three weeks. Parts are on back order from India, still with no ETA, and repairs will only begin on an unknown date in the New Year, assuming the parts are ever allocated and shipped internationally. Outsurance refuses to consider a write-off, leaving me stuck indefinitely — with no safe car. 6. Zero Empathy From the Assessor, Victoria Raboroko or Mr Ntlhari the Claims Manager. The appointed assessor, Victoria, ignored my emails, admitted she saw my message but chose not to respond, and never once asked if I was injured after being hit by a truck. No compassion. No courtesy. No escalation. Nothing. This entire experience has been traumatic, stressful, and unacceptable. Outsurance has completely failed to treat me fairly, communicate, or safeguard my safety. I sincerely hope Outsurance takes this matter seriously and finally provides the assistance and accountability that should have been provided from day one. I want a more senior manager to contact me and want action taken against Victoria and Ntlhari for their horrific conduct.
53 replies
4 months ago
OUTSURANCE – PLEASE HELP URGENTLY! I Have Been Ignored for Days & Told by Ntlari the Claims Manager to drive an unroadworthy unsafe vehiclenrepaired Vehicle
I am extremely disappointed and frustrated with the way Outsurance has handled my motor vehicle accident claim. As a client of more than a decade, I have never experienced such disregard for communication, safety, or basic professionalism. Here is what has happened: 1. Multiple Complaints Completely Ignored I lodged formal complaints with Outsurance on 25 November and again on 27 November. No one responded. Not a single person acknowledged my emails or contacted me. I eventually had to post on Facebook and HelloPeter before a claims manager, Ntlhari, finally called me. He promised to investigate and provide feedback and confirmed the horrific treatment I have endured. That feedback never came. Four days later I again had to post publicly before he contacted me — more than 24 hours after my second public complaint. And even then, he still had not reviewed my complaint or addressed any of the issues. 2. Claims Manager Unhelpful & Not Fami**** With the Claim When he finally called me today (4 December), he simply repeated generic information I had already obtained myself the day before from the panel-beaters when I as the client had to phone around and ask for feedback to know what is happening with my claim. He did not investigate anything, had not read my complaint, and even got the basic facts of my courtesy vehicle wrong, insisting it must be returned on the 9th. It was only when I corrected him that he realised it was issued on the 13th. 3. Told to Drive My Unroadworthy, Unrepaired Vehicle Most shockingly, the claims manager, Mr Nthlari told me: I must take back my broken vehicle, The car is not roadworthy, I will need to buy and keep coolant to refill each time I drive, It is at high risk of overheating, If the engine blows or gasket fails, I must lodge a new claim, I must then pay another excess, And I will have to wait even longer for repairs. This is despite Outsurance knowing the vehicle is unsafe to drive. Because the panel beaters can only give me a courtesy car again on 19 December, I am apparently expected to be without a safe vehicle, putting my life at risk, my reputation at risk as a business owner driving a business vehicle around or I need to accept that I will be without a vehicle for at least 6 days. The message from Outsurance’s own management is essentially: “If you want a car, drive your unsafe, broken one and put your life in danger. That’s your problem.” 4. Unsafe Courtesy Vehicle Provided The courtesy vehicle Outsurance arranged for me: Has a faulty alarm/immobiliser The alarm goes off when trying to start the car This issue has been raised repeatedly but completely ignored This is embarrassing, stressful, and unprofessional — especially as I run a business and rely on reliable transport. My vehicle is insured for business use, so my Insurer is aware of this fact. 5. Delays, No Repair Timeline & Parts on Back Order My car has already been with Outsurance’s panel beaters for more than three weeks. Parts are on back order from India, still with no ETA, and repairs will only begin on an unknown date in the New Year, assuming the parts are ever allocated and shipped internationally. Outsurance refuses to consider a write-off, leaving me stuck indefinitely — with no safe car. 6. Zero Empathy From the Assessor, Victoria Raboroko or Mr Ntlhari the Claims Manager. The appointed assessor, Victoria, ignored my emails, admitted she saw my message but chose not to respond, and never once asked if I was injured after being hit by a truck. No compassion. No courtesy. No escalation. Nothing. This entire experience has been traumatic, stressful, and unacceptable. Outsurance has completely failed to treat me fairly, communicate, or safeguard my safety. I sincerely hope Outsurance takes this matter seriously and finally provides the assistance and accountability that should have been provided from day one. I want a more senior manager to contact me and want action taken against Victoria and Ntlhari for their horrific conduct.
0 replies
5 months ago
Extremely Poor Service & Zero Support From Outsurance During Active Claim
I am writing this review out of complete frustration and disappointment with Outsurance, where I have been a loyal client for over a decade. My recent claim experience has been nothing short of unacceptable, and I feel compelled to warn others about the lack of support and accountability I have received. 🚗 Accident Date: 6 November 2025 A truck skipped a red robot and crashed into my vehicle. Since then, my experience with Outsurance has been an ongoing nightmare. 1. No Compassion, No Support, No Follow-Up Not once—from the day of the accident to today—has anyone at Outsurance asked if I am okay, injured, or in need of help. I sent emails requesting urgent call-backs, which were ignored. When I finally phoned the assessor (Victoria Raboroko), she admitted she saw my email but chose not to respond. Still, no apology, no follow-up, no urgency. 2. Multiple Complaints Completely Ignored My first complaint lodged on 21 November received no response. My second, detailed complaint on 27 November was also ignored. To date, no senior manager, supervisor, or anyone in authority has contacted me. I receive only automated emails—nothing else. For a company that markets itself on service excellence, this is shocking. 3. Unsafe, Faulty Courtesy Car Provided Outsurance provided a courtesy vehicle that is not safe to drive. The immobiliser and alarm malfunction, causing the alarm to go off loudly every time I try to start the car. I have raised this several times and it is repeatedly ignored. I am a business owner and rely on my car daily—yet I cannot use the replacement vehicle provided. 4. Claim Still Unresolved After Nearly a Month My vehicle has been at the Outsurance-appointed panel beaters for almost two weeks. Parts required to repair my vehicle are: On back order No ETA available No confirmation repairs will be done before the workshop closes for the holidays Outsurance insists on repairing my vehicle despite parts not being available in South Africa. As the client, I am left with no transport, no updates, and no solutions. 5. Serious Concerns About the Initial Assessment The panel beaters informed me that my car was not roadworthy after the accident and should have been towed immediately. The Outsurance assessor who evaluated my vehicle did not identify this, placing me at further risk. 6. I Am the Only One Inconvenienced—Despite Not Being at Fault I did not cause this accident. Yet: I have no usable courtesy car I have no repair timeline I have no updates I have no communication And no senior assistance, despite repeated urgent requests The level of service and disregard for my wellbeing is deeply disappointing. ⚠️ FINAL THOUGHTS As a loyal Outsurance client for more than 10 years, I expected better—especially when I needed my insurer the most. Instead, I have been met with silence, indifference, and a complete lack of accountability. I truly hope Outsurance will finally take this matter seriously and contact me with real solutions, as my patience has run out and my life and business are being severely impacted.
106 replies
10 months ago
Formal Complaint – Unprofessional and Unacceptable Conduct by Kevin (Admissions Department)
Dear Wilgeheuwel Life Hospital Management, I am writing to lodge a formal and serious complaint regarding the conduct of a staff member in your Admissions Department, namely Kevin, and to express my deep concern over the inexcusable delay in updating my mother’s medical aid information and submitting her urgent procedure for authorisation, which resulted in a life-threatening delay in care. On Wednesday, 11 June, I phoned the Admissions Department to urgently query why my mother’s extended hospital stay and critical theatre procedure had still not been submitted to her medical aid, despite the specialist having confirmed the need for the procedure the day before. My mother had been removed from life-sustaining medication in preparation for this procedure, making any delay extremely dangerous. Despite this, your hospital and case management team only submitted the request 19 hours later, significantly increasing the risk to her health. When I spoke to Kevin over the phone, I was met with an appalling lack of urgency, empathy, or professionalism. He was dismissive and rude, and while he said he would follow up and call me back shortly, he never did. Three hours later, having received no feedback, I physically went to the hospital before visiting hours to address this in person. In person, Kevin’s behaviour was even more unacceptable. He was rude, arrogant, and sarcastic throughout the conversation. As I tried to tearfully explain the seriousness of the matter and the risk to my mother, he rolled his eyes repeatedly, spoke over me, and dismissed my concerns entirely. When I asked why he had not phoned me back, he responded in a condescending and belittling manner, stating, “It must not be important if the medical aid hasn’t approved it,” showing zero accountability for the fact that his department only submitted the request after 19 hours. His coldness and lack of compassion were inhumane. I even pointed out his rude behaviour, yet he continued to repeat himself in a sarcastic tone with no apology or concern whatsoever. I asked to speak to a manager, at which point Kevin told me to sit and then disappeared. I waited for 20–30 minutes, during which time no manager arrived, and I later learned that Kevin had not requested one as I asked. A kind lady from Admissions, whose name I will not mention out of fear that she may be victimised, eventually came over. She confirmed that Kevin is known for his rude and difficult behaviour and revealed that she had simply been on the phone and had not called management as I requested – essentially ignoring me. She was deeply sympathetic when she heard what had happened and was clearly uncomfortable with his behaviour. She even asked me to pray for her because she has to work with someone like him, and told me that Kevin is the senior person in Admissions, and only he can resolve such matters – if he chooses to. This sweet staff member also recommended that I go visit my mother as half the visiting time had already passed while I sat waiting for help, and she encouraged me to escalate the matter to management. I am absolutely disgusted and devastated by Kevin’s conduct and by the hospital’s handling of this incident. His actions caused a delay in my mother’s life-saving procedure, and not only was there no apology or ownership from him, but to date, no one from hospital management has reached out to me to address this serious failure in duty of care. Kevin’s behaviour is unprofessional, *********, and completely unacceptable in a healthcare environment. His continued presence in a role that deals directly with vulnerable patients and distressed families is a serious concern. Someone with such a blatant lack of empathy, accountability, and professionalism should not be allowed to work with people—especially in a hospital environment where compassion and responsiveness are critical. I demand that this matter be urgently investigated, and that serious disciplinary action be taken against Kevin. I further request formal written feedback regarding what action will be taken to ensure that no other family is subjected to this kind of negligence and inhumane treatment in future.
53 replies
21 months ago
Useless Private Bankers Refuse To Help
Horrific experience with two *********** Private Bankers - Kgaugelo Selowa and Sindi Maseko. Neither reapond to emails, outright refuse to assist me. Ignored a direct instruction and *****ulantly opened a trust in our son's name. I have never come across sucu incompetency and shocking service. Both of these so called "private bankers" should be fired.
58 replies
24 months ago
Smiley Pooches groomers almosy killed my dog
On the 27th of April we had Smiley Pooches come out to groom our two small fur babies. Only for my husband to tell me when they handed our doggies back to him at the end, that they made a "slight mark" on my little girl's neck. When my husband came inside to told me, I immediately picked her up to look and saw a MASSIVE gaping HOLE in my dog's neck. You could literally see into her neck, muscle and everything. The two longstanding male groomers instead of immediately stopping and coming to us, carried on grooming them and shoved baby powder into the MASSIVE wound in my fur baby's neck to stop it from bleeding and tried to cover it up by tying a small bandana around her neck. They sped off with zero concern for her life. My poor baby was in such agony (as you can imagine with an open neck). I immediately reported it to the owner, sent the owner videos and rushed my baby to the vet. The vet had one look at her and said they messed up badly and she needed to be rushed to surgery. She flatlined on the table so the vet had to stop the procedure (part of which was to surgically clean and sc**** out the baby powder they put in that turned black and hardened). He could not even properly stitch up the outside of her neck. The vet was barely able to clean inside her neck and put in all the needed internal stitches before he had to stop. My fur babies are my whole world and to think I trusted this company that is not even listed with NPGASA to groom them and in the process almost lost my baby. The owner herself confirmed both groomers were guilty and grossly negligent. No pet***** should ever have to experience the hell and trauma we went through. We have photos, videos and a vet report of the horror our fur baby endured. No reply to this review will ever justify the nightmare that transpired a week ago at the hands of this company.
0 replies
24 months ago
Smiley Pooches almost killed my dog
On the 27th of April we had Smiley Pooches come out to groom our two small fur babies. Only for my husband to tell me when they handed our doggies back to him at the end, that they made a "slight mark" on my little girl's neck. When my husband came inside to told me, I immediately picked her up to look and saw a MASSIVE gaping HOLE in my dog's neck. You could literally see into her neck, muscle and everything. The two longstanding male groomers instead of immediately stopping and coming to us, carried on grooming them and shoved baby powder into the MASSIVE wound in my fur baby's neck to stop it from bleeding and tried to cover it up by tying a small bandana around her neck. They sped off with zero concern for her life. My poor baby was in such agony (as you can imagine with an open neck). I immediately reported it to the owner, sent the owner videos and rushed my baby to the vet. The vet had one look at her and said they messed up badly and she needed to be rushed to surgery. She flatlined on the table so the vet had to stop the procedure (part of which was to surgically clean and sc**** out the baby powder they put in that turned black and hardened). He could not even properly stitch up the outside of her neck. The vet was barely able to clean inside her neck and put in all the needed internal stitches before he had to stop. My fur babies are my whole world and to think I trusted this company that is not even listed with NPGASA to groom them and in the process almost lost my baby. The owner herself confirmed both groomers were guilty and grossly negligent. No pet***** should ever have to experience the hell and trauma we went through. We have photos, videos and a vet report of the horror our fur baby endured. No reply to this review will ever justify the nightmare that transpired a week ago at the hands of this company.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.9411764705882355%)
1 Star
33 (97.05882352941177%)