MW
Matrix Warehouse Computers
Claimed Business
MW
Matrix Warehouse Computers
Claimed Business
25 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#10
in Business & Legal Services
NPS Score
-54
Recommended: Unlikely
Review Distribution
2.1|25 Reviews
May '25 - Apr '26
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHG
Hugh G
1 reviews | Active since Jan 2020
5 Mar 2026, 11:28
Matrix Warehouse Value for Money
I bought a Blackview Mini Computer from Matrix Warehouse Alberton, online. The service I received was awesome. Even when I set my new mini up incorrectly they bent over backwards to assist me. Thank You to, Tracy & Stefan and The Team.
Helpful (0)
|Replies (0)HG
Hugh G
1 reviews | Active since Jan 2020
5 Mar 2026, 11:28
Matrix Warehouse Value for Money
I bought a Blackview Mini Computer from Matrix Warehouse Alberton, online. The service I received was awesome. Even when I set my new mini up incorrectly they bent over backwards to assist me. Thank You to, Tracy & Stefan and The Team.
0
Replies (0)NN
Neal N
1 reviews | Active since Jan 2020
25 Feb 2026, 11:26
Matrix Warehouse-Comsumer Alert
Ordered and paid for a laptop battery at Matrix Warehouse. When the battery arrived, it was not working. I am now told I have to wait 7 to 21 days for a refund. Surely this is not in line with the CPA? They don't even have a head office anymore and you can't get through to anyone senior to escalate.
Helpful (0)
|Replies (0)NN
Neal N
1 reviews | Active since Jan 2020
25 Feb 2026, 11:26
Matrix Warehouse-Comsumer Alert
Ordered and paid for a laptop battery at Matrix Warehouse. When the battery arrived, it was not working. I am now told I have to wait 7 to 21 days for a refund. Surely this is not in line with the CPA? They don't even have a head office anymore and you can't get through to anyone senior to escalate.
0
Replies (0)NN
Neal N
1 reviews | Active since Jan 2020
23 Feb 2026, 14:16
Matrix Warehouse gone down! Ridiculous service
Needed a replacement laptop battery. Was required to pay upfront. Two days later went in for fitment. Battery didn't work. Was told it would be exchanged however was then asked to come in the following day as the "head" technician would sort it out. Drove back and he couldn't sort out. Asked me to leave it till next day. Still couldn't fix. Then I am told that I have to wait for the supplier to credit Matrix before I can get a refund. Absolutely ridiculous. The consumer has to wait for the supplier to refund the store and to make matters worse there is no longer a Head Office to escalate to. Seems like a shady operation.
Helpful (0)
|Replies (0)NN
Neal N
1 reviews | Active since Jan 2020
23 Feb 2026, 14:16
Matrix Warehouse gone down! Ridiculous service
Needed a replacement laptop battery. Was required to pay upfront. Two days later went in for fitment. Battery didn't work. Was told it would be exchanged however was then asked to come in the following day as the "head" technician would sort it out. Drove back and he couldn't sort out. Asked me to leave it till next day. Still couldn't fix. Then I am told that I have to wait for the supplier to credit Matrix before I can get a refund. Absolutely ridiculous. The consumer has to wait for the supplier to refund the store and to make matters worse there is no longer a Head Office to escalate to. Seems like a shady operation.
0
Replies (0)JN
Jeremy N
1 reviews | Active since Jan 2020
3 Feb 2026, 13:26
Poor Service
Extremely disappointing experience. The manager was rude, unprofessional, and displayed a very poor attitude. Walking around the shop with no shoes eating food and refused to speak with me. I purchased cables on three separate occasions, none of which worked, and he refused to process a return. I would highly recommend CRM Technologies and Mytabyte, both located on the same road. They offer excellent service and a wide range of technology at more affordable prices.
Helpful (0)
|Replies (0)JN
Jeremy N
1 reviews | Active since Jan 2020
3 Feb 2026, 13:26
Poor Service
Extremely disappointing experience. The manager was rude, unprofessional, and displayed a very poor attitude. Walking around the shop with no shoes eating food and refused to speak with me. I purchased cables on three separate occasions, none of which worked, and he refused to process a return. I would highly recommend CRM Technologies and Mytabyte, both located on the same road. They offer excellent service and a wide range of technology at more affordable prices.
0
Replies (0)C
Cassidy
1 reviews | Active since Jan 2020
8 Dec 2025, 10:21
AVOID BLUEBERRY MATRIX!!
I am absolutely appalled and disappointed in the service I received today at Matrix Blueberry. The technician proceeded to strip the *****s on my MacBook and with force try and pry the backing off while the *****s were still in. When he couldn't he then requested that me as the customer attempt to open it and then proceeded to go on with other work. He was banging to try get the *****s out and when he realised he had damaged my MacBook he ran off to the bathroom. I am absolutely disgusted at the lack of care and respect I received. I do not recommended matrix blueberry to anyone. The other staff members had warned us that he is not good and we must look at his reviews. Stay far away!
Helpful (0)
|Replies (0)C
Cassidy
1 reviews | Active since Jan 2020
8 Dec 2025, 10:21
AVOID BLUEBERRY MATRIX!!
I am absolutely appalled and disappointed in the service I received today at Matrix Blueberry. The technician proceeded to strip the *****s on my MacBook and with force try and pry the backing off while the *****s were still in. When he couldn't he then requested that me as the customer attempt to open it and then proceeded to go on with other work. He was banging to try get the *****s out and when he realised he had damaged my MacBook he ran off to the bathroom. I am absolutely disgusted at the lack of care and respect I received. I do not recommended matrix blueberry to anyone. The other staff members had warned us that he is not good and we must look at his reviews. Stay far away!
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Antonio
1 reviews | Active since Jan 2020
20 Nov 2025, 14:32
Excellent Service and Quality Products! #BlackFriday
I bought laptop RAMs from Matrix Warehouse Computers and the experience was excellent. The staff were friendly, knowledgeable, and helped me choose the right upgrade. Prices were fair, and the product worked perfectly after installation. Quick service, reliable advice, and quality parts I’ll definitely return for future upgrades. Highly recommended for computer components! #BlackFriday
Helpful (0)
|Replies (0)A
Antonio
1 reviews | Active since Jan 2020
20 Nov 2025, 14:32
Excellent Service and Quality Products! #BlackFriday
I bought laptop RAMs from Matrix Warehouse Computers and the experience was excellent. The staff were friendly, knowledgeable, and helped me choose the right upgrade. Prices were fair, and the product worked perfectly after installation. Quick service, reliable advice, and quality parts I’ll definitely return for future upgrades. Highly recommended for computer components! #BlackFriday
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Replies (0)CS