Simply Financial Services
4.1|95 reviews
SM
Sakie M
1 reviews | Active since Member
31 Oct 2025, 10:46
***** policy
I have been trying to call from this morning with no luck. A policy opened by your so called brokers deducted from my persal and I need you to send my money back guys.
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Replies (1)Simply Financial Services's replyOfficial
31 Oct 2025, 10:53 Thank you for bringing this matter to our attention.
We are genuinely sorry to hear about the difficulty you've had reaching us this morning and the frustration caused by unauthorised deductions for a policy allegedly opened by one of our brokers. Please know that we take allegations of this nature very seriously. We have launched an immediate and urgent investigation into this matter.
We are treating this as a top priority and will contact you directly on the contact details provided here, including addressing the refund you have requested. We appreciate your patience while we investigate and assure you that we are committed to resolving this completely and fairly.
Kind regards,
Louise Newitt
Head of Servicing & Compliance
Simply Financial Services
We are genuinely sorry to hear about the difficulty you've had reaching us this morning and the frustration caused by unauthorised deductions for a policy allegedly opened by one of our brokers. Please know that we take allegations of this nature very seriously. We have launched an immediate and urgent investigation into this matter.
We are treating this as a top priority and will contact you directly on the contact details provided here, including addressing the refund you have requested. We appreciate your patience while we investigate and assure you that we are committed to resolving this completely and fairly.
Kind regards,
Louise Newitt
Head of Servicing & Compliance
Simply Financial Services
Best regards,
Simply Financial Services's reply31 Oct 2025, 10:53
Official
Thank you for bringing this matter to our attention.
We are genuinely sorry to hear about the difficulty you've had reaching us this morning and the frustration caused by unauthorised deductions for a policy allegedly opened by one of our brokers. Please know that we take allegations of this nature very seriously. We have launched an immediate and urgent investigation into this matter.
We are treating this as a top priority and will contact you directly on the contact details provided here, including addressing the refund you have requested. We appreciate your patience while we investigate and assure you that we are committed to resolving this completely and fairly.
Kind regards,
Louise Newitt
Head of Servicing & Compliance
Simply Financial Services
We are genuinely sorry to hear about the difficulty you've had reaching us this morning and the frustration caused by unauthorised deductions for a policy allegedly opened by one of our brokers. Please know that we take allegations of this nature very seriously. We have launched an immediate and urgent investigation into this matter.
We are treating this as a top priority and will contact you directly on the contact details provided here, including addressing the refund you have requested. We appreciate your patience while we investigate and assure you that we are committed to resolving this completely and fairly.
Kind regards,
Louise Newitt
Head of Servicing & Compliance
Simply Financial Services
Best regards,