ZS
Zama S
Active since Aug 2022
2
Reviews
0
Industries
Reviews
2 reviews20 months ago
Phone not repaired and My money GONE!
On 29/07/2024 I took my phone in for repairs in the store at Mall of Africa. I was helped by a technician by the name Lebogang Modiko. I gave him the phone to diagnose what the issue was. He took a look at the phone, and he advised that the phone needs a screen replacement and that I have to pay a full amount of R1850. He reassured me that the phone will be fixed that's why I have to pay the full amount. He said I should come and collect the phone in 3 days. Till today my phone is not fixed. He is now telling me about additional parts that were not mentioned in the initial quote. He says I need to pay for the mainboard of the phone which he did not mention in the original quote. He say's the mainboard was faulty from the beginning which I disagree with because my phone was switching on when I took it in and now it doesn't switch on instantly. I have to keep trying to switch it on and it will finally switch on after a lot of tries and still switch off again a few minutes later. I could have taken my phone to a non-Samsung store to get it fixed cheaper, but I trusted that Samsung would do the best job. but instead left me without a phone and my R1850 gone just like that. I have been to the store back and forth and the gentle man kept sending me back without a phone, and each time made me feel like I had not paid for his services as he would be rude and tell me off.
212 replies
45 months ago
Great service
Super happy with the service I got from the company. They helped me move my mom's furniture from Midrand to Lusikisiki. The gentleman I was communicating with was very helpful and kept me updated at all times. Will definitely recommend/refer people.
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)