TB
Tim B
Active since Aug 2022
3
Reviews
0
Industries
Reviews
3 reviews14 months ago
Terrible and a defensive response on my feedback to them
There were a number of things I raised with reception and manager in duty at checkout. 1. Both dinners I have T-Bone steak and then the Rump steak. Both times I asked for medium and they came more than well done actually burned. The T-Bone was thin and barely had any fillet on the fillet side of bone. The other side of bone had a much larger fat section that normal. 2. Night 1, After dinner I got my bill and I added a tip and charged it to my room. The waitress had the cheek to come to me and ask me to pay the top to her in cash! 3. On the first night I received a wattsapp from reception reminding me of dinner time and breakfast times for the following day. This was fine but at the bar on the first night we had a drink with people we met and it was clear that staff were wanting us to leave and go to dinner and this was only 18.30. The second day I received a wattsapp from reception saying we must go and eat dinner in the bar. I rep**** saying why and she didn't say anything but later rep**** to say it was fine we could have dinner in the restaurant upstairs. This was very odd, it's not very comfortable having dinner in a bar with two big TVs playing. This leads to high tea... Well I wattsapp reception and they say yes high tea is at 15.00 so we go down for it and the staff have no idea that they do high tea. They actually had to ask reception who insisted there was high tea but nothing was out. The waitress then checked with the kitchen who told her it would be chocolate biscuits and she then brings out stale white biscuits... During this time one of your staff who looked like a maintenance guy was sitting in the bar kept changing the sports channels to watch what he wanted to watch. Everytime I got interested in the football game playing he changed to something else. This happened 4 times, he clearly and the bar tender and waitress didn't care to think that there were paying customers. They shouldn't in any case be watching TV that is for the guests. Bed bugs! Not great but I do understand that in an old lodge the mattresses do get bedbugs but that must be treated. Both my wife and I left with lots of little bites from the bedbugs. Checkout was a disaster.... In prior emails having joined the Dream holiday club I was told in an email from your staff that I will get 10% off my drinks. This did not happen and I complained and eventually after back and forth with the manager I got the 10% off but guess what... The charges me someone else's bill. They then notice after I have paid and we have to do it all over again... I told them my complaints and they didn't seems to care one bit. Because we were with friends at dinner I didn't want to complain at the table as not to ruin the Valentine's holiday for us all. So I brought it up with reception at the end. The room does need some basic maintenance as well but that's not a big issue for me but the rest is. Please let me know how you can remindy this situation, I spent a lot of money taking my wife away for Valentine's weekend and it was a disaster. After giving them the feedback there reply was very defensive and even denyed most of what I said. This response came from Shalom Mashiri, I am very disappointed in his reply.
0 replies
19 months ago
The Mattress Warehouse
The Mattress Warehouse. They were super efficient. I got a call not long after my online purchase and my bed was delivered within 48 hours. Victor and Mbo delivered the bed and kindly brought it into the house for me. They gave me a call in advance to let me know what time they would be there so I could be ready to receive. Thanks guys
53 replies
45 months ago
Shocking from start to finish
Shocking! I purchased a vehicle in Germiston a few months ago. The vehicle was sold with a Roadworthy certificate... Well I never got the certificate and it took over 3 weeks to get the documents so I could License the vehicle. After a number of messages to the salesman (Kobus,who clearly didn't care one the sale was made) Webuycars sent me to go an do a roadworthy. Of course it failed.... After complaining repeatedly to customer care (MelissaL@webuycars.co.za) webuycars agreed to pay for the few things that needed fixing in order to get the vehicle roadworthy. They then began requesting documents from me, the usual proof of account etc. I send them everything they wanted and they said I would be reimbursed. A few days shy of a month and I have yet to receive payment. I have threatened to go to social media as I am now to complain but they just keep ignoring me. The one time Melissa Loubser replied she said they should have paid you by now... I now see they have removed the feature on there Facebook page to be able to review there service. I have had nothing put problems and false promises. After approving reimbur*****t which would total approx R8000 I have received nothing! Please if anyone can advise as to where I go to get this sorted I would much appreciate it? Tim "
268 replies
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