BM
Bongi M
Active since Aug 2022
2
Reviews
0
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Reviews
2 reviews40 months ago
Discovery Insure gives terrible service
My mother was in an accident involving a truck at the end of October. After NUMEROUS calls to Discovery and 1 consultant cutting the call in her ear while she was at the scene she finally got assistance. Mind you had it not been for the tow truck driver’s good nature she’d have been left stranded at the scene. They took the car and then there was radio silence and no communication whatsoever from them until she followed up on the status of the claim. Every single time they’ve asked for documentation and police reports she’s provided these almost as soon as the emails came in! The service providers usually get all the blame when there are delays in claims being settled or paid out but in this case BMW confirmed that NO AUTHORIZATION was sent to them by Discovery Insure to work on the vehicle. She now finds herself at year end with businesses closing for the holidays and her car STILL has not been worked on and will only get attended to after the 9th of January 2023. She was told her hire car option expires on the 24th and although many have said a manager will call her she yet to receive any calls advising what they will do to ensure she has a car until the repairs are done. Utterly disgusting service from one of the leading insurers in the country with whom I bank and conduct business with as well. The call center staff have zero accountability and will happily shift blame to someone else rather than take ownership for a query from a customer. What will it take for seniors at Discovery to sit up and attend to this claim as needed?
132 replies
44 months ago
Excellent Service from Anees!
Fast, professional and effective service from Anees and team! Thank you for making the process of selling my car online smooth and easy!
0 replies
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