C
Claudia
Active since Aug 2022
2
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2 reviews44 months ago
Stealing & Pathetic Customer Service From Benvenuti
I got married at Benvenuti in April and it was absolutely terrible experience. The waiters and barmen stole food, alcohol, thank you gifts and candles from our function (One of their staff members admitted it to us, before he was fired). A box of food was hidden at our dessert table and then later on removed when staff were confronted by guests. 400 sachets of Capachino went missing. Our hall doors were open when guests arrived. Bride and groom had no chairs to sit on when entering the venue. Our bridesmaids and groomsmen had to light candles themselves before guests entered. All details were discussed in person the Tuesday after the wedding where we received apologies, acknowledgment and were told to come in for a further meeting to discuss, however, now on email, there is no recall of events that occurred. This venue and head staff/ owners were warned of their staff stealing from my wedding- we attended another wedding a few months later at Benvenuti, that I supervised, and the same thing happened, only this time, staff were fired and cops called out. We are yet to receive accountability for our day or a proper apology for the pathetic service received. Blame is simply passed on that “family members took stuff home”- definitely would not have raised my concerns the evening of my wedding with the owners, before everyone left, if the “missing items” were in the cars, going home with us. No further meetings to be had from our side, it is a total waste of time trying to argue our points. Beautiful venue with so much potential but so badly run and the wrong attitude and service. No accountability taken and staff steal, regardless of management being advised or not. Truly disappointing and a terrible end to a once in a lifetime day.
0 replies
44 months ago
Good Customer service and quick responses received via WhatsApp
Good Customer service and quick responses received via WhatsApp. They resolved their mistakes promptly and took accountability for their accident. Happy to do business with them again
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4 Star
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1 Star
1 (50%)