Genevieve W

TERRIBLE SERVICE & PRODUCT

Made an order in March 2022 for custom bases. Eventually it got delivered in June however the bases were too long after which they informed me that my order was mixed up so I got the incorrect bases size wise with the correct material. Sent it back and eventually in August 2022 it got redelivered. This time the stitching was done so poorly it looked like second hand bed bases. It was also not the correct height. I eventually informed Cheryl who immediately was on the defense saying i lied about what I had ordered and that she personally sent out the order which was perfect when it left. She asked me why I waited until the weekend to inform her of the damage and implied that I somehow damaged the material. Then also added on that the previous order I had sent back somehow jumped into different packaging and was dirty but that she did not charge me for it which is utter nonsense. I have never experienced such bad customer service and the arrogance of this woman is on another level. This company does not take pride in their product and do not value customers. She even had the audacity to tell me that I squeezed the bases into a frame and damaged it. I showed here images of how it does not fit into the frame but lies on top so it cannot be squeezed in. She didnt care and informed me that SHE HAS ALREADY LOST ON THE ORDER. Never in my life. I hope no one spends their money with this company and lives through this experience. It is daylight robbery.