Pierre S

Worst service ever experienced in 25 years!

Absolutely shocking service! I took my car in for a service a year ago. I told them that there was a few issues with the car to be checked out. I was then told that they don't do drop offs anymore. Ok, not a train smash, so I get a very expensive Uber ride back to town. They never called to tell me my car is ready for collection, and neither did they bother to wash it - another value added service that they apparently no longer offer. So I go to collect my dirty car and the lady tells me that a few things need to be fixed, but they don't have the parts and I'll have to bring the car in again. She gives me a quote. Two days later I call her and tell her to please go ahead and order the parts and she tells me that I will get a call when the parts arrive. I never get a call. In the past year I have called them numerous times to try and book my car in for repairs. Each and every time I only get to leave a message for the "service manager" who is never available. "Service manager" also never ever calls back, and I have concluded that such a person is either the most useless human being on earth, or actually doesn't exist. They have left me stuck for almost a year, I now have to go to another service station, get the car assessed again, because they also can't provide me with the report of what was wrong in the first place. I have emailed, called, tried every point of contact and have now given up. I'll go somewhere else. Thanks for nothing, except for all the frustration. I will never be back, you obviously don't need my business.