Active since Sep 2022
I was there on the 2nd of may , service levels are excellent 👌. however , the food is not that grand anymore. I chose this place for my birthday dinner and I highly regret it , the starter of squid heads was over fried and dry, we ordered the snail starter and the bun that came with was like a rock and the sauce for the snails was watery and not creamy and cheesy at all. My main meal, the calamari and chicken was dry with no sauce at all , I was immediately dissatisfied and as I said earlier as it was my birthday I did not want to make myself angry and spoil my day . Guys from the food you offered before when I was there till now it's pathetic, I will definitely not be visiting you again and I will pass the word to all my family and friends. Total disappointment for a special day .
Absolutely disgusting service from the store and Mr delivery aswell. I placed an order at 17.35, I'm writing this review at 19.48 still waiting for food. When I called Mr d they said the an hour after ordering they said there's a delay due to staff capacity at the restaurant. When I called the restaurant the lady Khanyo said Mr D fetched the order at 18.13 and I must follow up with them. After another hour and 40 minutes of talk time gone, I got hold of the restaurant again and this time I asked to get the drivers details who picked up the order. It so happened that he was there. When I spoke to the guy he said he was only sent the order at that time after a call from his service department came to him and he does not know anything about the first order . Khanyo does not know anything aswell what happened to the initial order and cannot confirm where it is or with who. This **** type of service is what drives people away from your brand . It's the first and last time I ordered from panarottis . Disgusting pathetic hopeless service
Dear africaz staff, I understand you just opened , I did not even want to order a meal, your lady at the front is an absolutely rude and ungrateful person, I just wanted a bottle of sauce. I'm not unreasonable I know you just opened , I won't ask you for a full ****** chicken in 5 minutes. Get your act together, Alan, an owner from north coast rd would not like this rubbish behavior.
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