PP
Panarottis Pizza Pasta
Unclaimed Business
PP
Panarottis Pizza Pasta
Unclaimed Business
70 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Panarottis Pizza Pasta
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Panarottis Pizza Pasta delivers a deeply inconsistent experience that varies dramatically by branch. Standout staff like Sima, Lindo, Chantell and Nozipho earn glowing praise, yet many customers describe cold pizzas, hour-long waits, dismissive managers and hygiene shocks. The brand's promise lands beautifully in some stores and collapses in others, leaving loyal patrons frustrated and weighing alternatives.
TrustIndex
3.2
Jul '25 - Jun '26
Based on recent customer reviews, Panarottis Pizza Pasta delivers a deeply inconsistent experience that varies dramatically by branch. Standout staff like Sima, Lindo, Chantell and Nozipho earn glowing praise, yet many customers describe cold pizzas, hour-long waits, dismissive managers and hygiene shocks. The brand's promise lands beautifully in some stores and collapses in others, leaving loyal patrons frustrated and weighing alternatives.
The most common complaint about Panarottis Pizza Pasta, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Staff Conduct. Customer Service & Staff Conduct (1.7) is the most frequent complaint. Customers cite rude managers, dismissive waiters on phones, dishonest tip handling and humiliating treatment. Bright spots exist where named staff like Sima, Lindo and Chantell deliver warmth, but service quality is wildly branch-dependent.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am so disappointed with Paranottis, Morning Glen! I ordered pizza and 1L coke today, when the delivery guy arrived, to my surprise there was no 1L coke, he delivered only pizza, when I ask the guy, he told me he was only given a pizza to deliver to me. Well I contacted Paranottis Morning Glen, the lady answered the phone and I explained to her, she then told me that unfortunately there's nothing she can do, midrand where I was it far, she told me the only thing she can do for me is to give me something next time I buy from them. So there's Paranottis shame NO CUSTOMER SERVICE, THEY DON'T CARE ABOUT THEIR CUSTOMERS! Because tell me why am I being told it's far where I am for them to bring my cool drink, yet it's their fault that they didn't give the delivery guy my cool drink, worse part I paid for that delivery! Why am I being told that I will be given something next I buy while I need to eat and drink that cool drink at that moment! Paranottis should have not accept my order from the start if I was far, because they only realized that I was far when they failed to deliver everything I ordered and after I paid them. I want my money back for that cool drink, Paranottis you have the poorest customer service.
1 reviews | Active since Jan 2020
I am so disappointed with Paranottis, Morning Glen! I ordered pizza and 1L coke today, when the delivery guy arrived, to my surprise there was no 1L coke, he delivered only pizza, when I ask the guy, he told me he was only given a pizza to deliver to me. Well I contacted Paranottis Morning Glen, the lady answered the phone and I explained to her, she then told me that unfortunately there's nothing she can do, midrand where I was it far, she told me the only thing she can do for me is to give me something next time I buy from them. So there's Paranottis shame NO CUSTOMER SERVICE, THEY DON'T CARE ABOUT THEIR CUSTOMERS! Because tell me why am I being told it's far where I am for them to bring my cool drink, yet it's their fault that they didn't give the delivery guy my cool drink, worse part I paid for that delivery! Why am I being told that I will be given something next I buy while I need to eat and drink that cool drink at that moment! Paranottis should have not accept my order from the start if I was far, because they only realized that I was far when they failed to deliver everything I ordered and after I paid them. I want my money back for that cool drink, Paranottis you have the poorest customer service.
1 reviews | Active since Jan 2020
I received a loyalty voucher and a birthday voucher as I do every time I spend a certain amount at Panarottis, as a loyal customer of panarottis for many years, I went to your diners at Harties , Panarottis Village mall this morning to grab a quick meal, I got the pizza of R99 and chose to pay with my vouchers. However your stuff refused to take my vouchers said they were only allowed to use only one voucher, I had to borrow money around to pay the outstanding amount, can you imagine how embarrassing that must have been? I'm very upset and I'm taking this further, this whole voucher plot is just a ****, you can keep the rest of the vouchers you gave me I'll give u de details incase u need to retrieve and reverse them. As for panarottis, I'll definitely boycott it, it may not matter to you but my family, the rest of them and extended members will never eat there again!
1 reviews | Active since Jan 2020
I received a loyalty voucher and a birthday voucher as I do every time I spend a certain amount at Panarottis, as a loyal customer of panarottis for many years, I went to your diners at Harties , Panarottis Village mall this morning to grab a quick meal, I got the pizza of R99 and chose to pay with my vouchers. However your stuff refused to take my vouchers said they were only allowed to use only one voucher, I had to borrow money around to pay the outstanding amount, can you imagine how embarrassing that must have been? I'm very upset and I'm taking this further, this whole voucher plot is just a ****, you can keep the rest of the vouchers you gave me I'll give u de details incase u need to retrieve and reverse them. As for panarottis, I'll definitely boycott it, it may not matter to you but my family, the rest of them and extended members will never eat there again!
1 reviews | Active since Jan 2020
Panarrottis Maponya Mall what a horrible experience, I got served a cold pizza and it’s not the 1st time this happened, why would anyone go to a pizza place and get served a cold pizza😭 and after that I waited 20 minutes for a bill. Oh and the lady came with a bill and I waited 10 minutes for her to come back with a speed point, while I was still waiting for her another waitress was busy moving her customers to my table so I had to go and pay at the counter as I could tell I was not welcome anymore
1 reviews | Active since Jan 2020
Panarrottis Maponya Mall what a horrible experience, I got served a cold pizza and it’s not the 1st time this happened, why would anyone go to a pizza place and get served a cold pizza😭 and after that I waited 20 minutes for a bill. Oh and the lady came with a bill and I waited 10 minutes for her to come back with a speed point, while I was still waiting for her another waitress was busy moving her customers to my table so I had to go and pay at the counter as I could tell I was not welcome anymore
1 reviews | Active since Jan 2020
Panarotis Clearwater, my wife was removed from a table that was not booked or reserved after we she sat and came to fetch us outside having acknowledged by a waiter. Another waiter told us the table is reserved we should leave. I didn't want to cause a stir but was so disappointed by Panarotis after we sat ready to be served and all of sudden this foreigner stood us up abruptly.
1 reviews | Active since Jan 2020
Panarotis Clearwater, my wife was removed from a table that was not booked or reserved after we she sat and came to fetch us outside having acknowledged by a waiter. Another waiter told us the table is reserved we should leave. I didn't want to cause a stir but was so disappointed by Panarotis after we sat ready to be served and all of sudden this foreigner stood us up abruptly.
1 reviews | Active since Jan 2020
Thank you to the Team at the Panarottis KENILWORTH Center 7708 The service received is a100%. The takeaway was served at an international bring-and-share. You will now have a new international patron. Thank you to the Panarottis Kenilworth team Regards Rebecca
1 reviews | Active since Jan 2020
Thank you to the Team at the Panarottis KENILWORTH Center 7708 The service received is a100%. The takeaway was served at an international bring-and-share. You will now have a new international patron. Thank you to the Panarottis Kenilworth team Regards Rebecca
1 reviews | Active since Jan 2020
I would like to give Sima and the temp Supervisor lady at Panarottis Somerset mall 10 Stars for the lovely service they provided to us on Sunday evening to myself, my wife and son, it was a nice experience. Sima was friendly and efficient.
1 reviews | Active since Jan 2020
I would like to give Sima and the temp Supervisor lady at Panarottis Somerset mall 10 Stars for the lovely service they provided to us on Sunday evening to myself, my wife and son, it was a nice experience. Sima was friendly and efficient.
1 reviews | Active since Jan 2020
We felt very disrespected and had an underwhelming experience with all staff excluding Sara(manager) @ Panarottis Pizza Lifestyle Shopping Center Centurion... Please note Clear T&C's regarding kids eat for free specials on Sundays as we where not recognized and disrespected by the staff.
1 reviews | Active since Jan 2020
We felt very disrespected and had an underwhelming experience with all staff excluding Sara(manager) @ Panarottis Pizza Lifestyle Shopping Center Centurion... Please note Clear T&C's regarding kids eat for free specials on Sundays as we where not recognized and disrespected by the staff.
Panarottis Pizza Pasta has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 70 reviews in the last 12 months. Hellopeter has tracked Panarottis Pizza Pasta across 1,109 total reviews. How is the TrustIndex calculated? →