PP
Panarottis Pizza Pasta
Unclaimed Business
PP
Panarottis Pizza Pasta
Unclaimed Business
68 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Panarottis Pizza Pasta presents a deeply divided customer experience. While a handful of branches, particularly Cornubia and Somerset West, earn genuine praise for warm, attentive staff and fresh food, the majority of feedback describes frustrating wait times, inconsistent food quality, dismissive management, and poor complaint resolution across many locations. The negative experiences significantly outweigh the positives, dragging overall scores down.
Top Strengths:
- •Customer Service & Staff Conduct: Specific branches like Cornubia, Somerset West, and George earn strong praise with individually named staff celebrated for warmth, attentiveness, and professionalism. However, these highlights are overshadowed by widespread negativity.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#7
in Restaurants
NPS Score
-57
Recommended: Unlikely
Review Distribution
2.4|68 Reviews
May '25 - Apr '26
5(28.4%)
4(3%)
3(3%)
2(4.5%)
1(61.2%)
5(28.4%)
4(3%)
3(3%)
2(4.5%)
1(61.2%)
Recent reviews (68)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLH
MW
rG
rubendran G
1 reviews | Active since Jan 2020
4 Mar 2026, 10:29
EXCEPTIONAL SERVICE
Been to the Panarottis store at Cornubia numerous times. The service from there is nothing but exceptional. We always ask for the waiter by the name of Lindo. He is such a pleasant chap and always has a smile on his face. You can clearly see that the manager of that branch definitely runs its with pride. Will definitely recommend this branch
Helpful (0)
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rubendran G
1 reviews | Active since Jan 2020
4 Mar 2026, 10:29
EXCEPTIONAL SERVICE
Been to the Panarottis store at Cornubia numerous times. The service from there is nothing but exceptional. We always ask for the waiter by the name of Lindo. He is such a pleasant chap and always has a smile on his face. You can clearly see that the manager of that branch definitely runs its with pride. Will definitely recommend this branch
0
Replies (0)RB
Reece B
1 reviews | Active since Jan 2020
25 Feb 2026, 20:10
Menu Misrepresentation; Precooked Chicken; Unasked for Replacements; Additional Costs for Customer for no reason
I had a terrible experience tonight when I ordered the Chicken Parmesan Pomodoro. The menu says that it is tomato-based pasta with chorizo sausage, red onions, garlic, and a hint of chili, topped with a Cajun-crusted chicken breast, oven baked and smothered in a creamy Parmesan white sauce. The chicken was pre-cooked and was not crusted at all. I ate the same meal on 4 August 2025 and it was delicious, but because they changed the way they do the chicken, it was atrocious. After I complained the waitron decided they would redo the chicken Pomodoro, and I was presented two new surprise meals that I had not asked for. These meals were not on the house. I then spoke to the first waitron who had served me and asked for a pizza instead of the unwelcome surprise meals. I then paid for the unsatisfactory meal they had already served me, and I left to use the toilet before returning. After that I came back to pay for the pizza and one of the two meals which were prepared without my permission because I was unwilling to pay for both meals that were made without my consent. I was then forced to wait thirty plus minutes for both the new pizza to be made and for the chicken Pomodoro to be packaged before I decided that I would pay for the meals before leaving early since I was unwilling to wait any longer for a meal that I had not initially intended to buy at all. How can you decide to give the customer an unasked for replacement meal that they then have to pay for? The food was also not as advertised and was of poor quality. Never, ever will I go here again!! A waste of my money!!! All this happened at the Blue Route Panarotti's between 17:20 and 18:30 on 24/02/2026.
Helpful (0)
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Reece B
1 reviews | Active since Jan 2020
25 Feb 2026, 20:10
Menu Misrepresentation; Precooked Chicken; Unasked for Replacements; Additional Costs for Customer for no reason
I had a terrible experience tonight when I ordered the Chicken Parmesan Pomodoro. The menu says that it is tomato-based pasta with chorizo sausage, red onions, garlic, and a hint of chili, topped with a Cajun-crusted chicken breast, oven baked and smothered in a creamy Parmesan white sauce. The chicken was pre-cooked and was not crusted at all. I ate the same meal on 4 August 2025 and it was delicious, but because they changed the way they do the chicken, it was atrocious. After I complained the waitron decided they would redo the chicken Pomodoro, and I was presented two new surprise meals that I had not asked for. These meals were not on the house. I then spoke to the first waitron who had served me and asked for a pizza instead of the unwelcome surprise meals. I then paid for the unsatisfactory meal they had already served me, and I left to use the toilet before returning. After that I came back to pay for the pizza and one of the two meals which were prepared without my permission because I was unwilling to pay for both meals that were made without my consent. I was then forced to wait thirty plus minutes for both the new pizza to be made and for the chicken Pomodoro to be packaged before I decided that I would pay for the meals before leaving early since I was unwilling to wait any longer for a meal that I had not initially intended to buy at all. How can you decide to give the customer an unasked for replacement meal that they then have to pay for? The food was also not as advertised and was of poor quality. Never, ever will I go here again!! A waste of my money!!! All this happened at the Blue Route Panarotti's between 17:20 and 18:30 on 24/02/2026.
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Replies (0)SM
Stellah M
1 reviews | Active since Jan 2020
14 Feb 2026, 20:10
Bad service
Panarottis Rosebank- Noshile/Nothile and her colleagues that were working on the 14th February 2026 are very unprofessional. They kept on ignoring us while we are at the front and kept on taking other people’s orders. They were even giving us nasty attitude and mumbling to each other. Retrain your staff on how to treat consumers or they will be your downfall. They are very unprofessional and unkind.
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Stellah M
1 reviews | Active since Jan 2020
14 Feb 2026, 20:10
Bad service
Panarottis Rosebank- Noshile/Nothile and her colleagues that were working on the 14th February 2026 are very unprofessional. They kept on ignoring us while we are at the front and kept on taking other people’s orders. They were even giving us nasty attitude and mumbling to each other. Retrain your staff on how to treat consumers or they will be your downfall. They are very unprofessional and unkind.
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Replies (0)IM
Itumeleng M
1 reviews | Active since Jan 2020
7 Feb 2026, 06:44
The glen
Love panarottis but I wish the quality of food were the same in all the branches. Alfredo pizza from the glen branch and gold reef city does not taste the same at all. Food always arrives cold
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Itumeleng M
1 reviews | Active since Jan 2020
7 Feb 2026, 06:44
The glen
Love panarottis but I wish the quality of food were the same in all the branches. Alfredo pizza from the glen branch and gold reef city does not taste the same at all. Food always arrives cold
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Replies (0)TN
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phoziswa D
1 reviews | Active since Jan 2020
3 Feb 2026, 09:45
Excellent customer service
The service at this Panarottis is absolutely amazing, and the food is just as good. From the moment you walk in, the waiters are attentive and welcoming, with great table presence. The food comes out super fast, even during busy times. I’m really impressed—customer service like this is rare these days. Thank you Siya (waiter) that assisted me
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phoziswa D
1 reviews | Active since Jan 2020
3 Feb 2026, 09:45
Excellent customer service
The service at this Panarottis is absolutely amazing, and the food is just as good. From the moment you walk in, the waiters are attentive and welcoming, with great table presence. The food comes out super fast, even during busy times. I’m really impressed—customer service like this is rare these days. Thank you Siya (waiter) that assisted me
0
Replies (0)