NB
Ntombifuthi B
Active since Sep 2022
2
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Reviews
2 reviews8 months ago
Dissatisfaction
Subject: Concern Regarding Inaccurate Pricing and Poor Customer Service at PEP Home Greenstone Dear PEP Customer Care, I would like to express my dissatisfaction with a recent experience at your PEP Home store in Greenstone. On my visit, I saw plates on the shelf clearly marked with a price of R14.99 and no other signage indicating a different price. However, at the till, I was told that this was not their original price. The teller immediately called for the manager, who, upon arriving, assisted another customer first and then engaged with me without any greeting or basic courtesy. When I explained the situation regarding the shelf price, she informed me that the plates were newly arrived items and that the marked price was incorrect. She further stated that she would not honour the displayed price and insisted I could escalate the matter to customer care — adding that she would gladly repeat that she won't sell them at the price shown. I find this extremely disappointing. Not only does this violate the Consumer Protection Act, which states that a customer should pay the lower price if two prices are displayed, but the dismissive attitude and lack of professionalism from the manager were unacceptable. I request that this issue be investigated and that corrective action is taken. Accurate pricing and respectful service are the minimum expectations when shopping at any store. Thank you for your attention to this matter. I look forward to your response within a week or I will take it to Ombudsman
0 replies
10 months ago
Horrible Service
Was at greenstone Pick n pay yesterday and the service the Lady gave us was Horrible, she had an attitude and For some one whose a Manager i am disappointed. Was at the till and they scan a wrong item for me and they Called Mmatsema or Mmatema for a Void not her look at us and Passed, not a word or any bare in mind where she was not so busy that I had to call her my self after 10 minutes waiting bare in mind there's a que behind. A lady behind had to give me a money to pay for the item because it was hers...
56 replies
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