BG
Beatrice G
Active since Sep 2022
2
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Reviews
2 reviews8 months ago
Very disappointing experience and end result
Our driveway was repaved in November last year. While on the surface it seemed to go well, the first hint of worry came when we realised that the workers were contractors. They were dropped in the morning and their supervisor never stayed on site despite my husband asking to speak to him. As they were leaving on the last day the gate jumped out of its rails because they had not left sufficient space to accommodate it. They were immediately called back and fixed it. A day later my husband tried to open the garage but couldn't because the paving was too high. It was reported and they pitched at 6h30 the next morning without warning. This shows a serious lack of manners. They also didn't have a plan for where the paving should end in the one corner, and even though they asked, they ended up doing it wrong, moving one of my plants and killing it in the process. There were a lot of bags of sand left over when it was finished, that I can only assume we paid for, and when my husband asked what they were going to do with them, they said they were going to dump them together with the old bricks! But what remains the most disappointing to me in this whole experience is that the paving bricks are sub-standard as far as I am concerned. They are full of holes and broken corners, certainly nothing like the ones we had before. When I reported all this to the sales person who quoted us I was assured that Boss Paving only uses 1st grade pavers from the manufacturer and that he informed the operations manager about my concerns. I followed up a few weeks later to be told that my message would be forwarded to the office again. Needless to say that we never heard from them again. It is the first winter and the bricks are turning green and growing moss in places with all the inviting holes in them. They also seem to be holding onto moisture as they appear wet all the time except underneath our cars. I want to stress again that our previous paving never did that and I certainly expected the same quality. We only replaced the paving because we expanded the area and wanted everything to match. What a disappointment.
0 replies
43 months ago
Appalling customer service
I am extremely disappointed with the total lack of support I got from FtN when I reported that a discount voucher I got from my bank was showing as invalid at checkout. I reported it and sent the email from my bank with all the details. Two days later I received an email asking me to rate the service I had gotten. That's when I saw that the ticket had been closed without me receiving any feedback whatsoever! I rated the service with 'unhappy' hoping for a reaction. There was none. I sent another email to customer support asking to be contacted in relation to this. Again no reaction apart from seeing that this ticket is supposedly being processed. FtN has lost 2 opportunities to show me that they care about their customers. Such bad service.
133 replies
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