Louise T

Permanent deactivate

Dit is die swakte diens wat ek nog ervaar het in my lewe. Cell c suck. In July 2022 all my contract lines got suspended. Without any notice. Me not missing any payments. Phoning Cell C to find that there is a contract on my name that I am not aware of and it is in arrears. Where was the statement send to, o no there is no adres on the system so I never received a statement. I paid the R2024 immediately. Went the Cell C store to do a sim swop on the contract number. Guess what, the contract is permanently suspended BUT wait I am still liable for the whole amount of the contract term. I want to know why? So this where the shot hit the fan. Nobody from Cell C can assist me. Many hours on the phone. Dozens of emails. Still today my problem is not solved. Customer care can't help but also can't transfer you to a supervisor or a manager. They are incompetent. I am cancelling all my contracts as soon as they expire.