HM
Henk M
Active since Sep 2022
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2 reviews43 months ago
Somerset car sales
Please do not buy the Mercedes ML they have as its a peace of junk, STAY FAR AWAY FROM SHAUN OR THE DEALERSHIP
0 replies
43 months ago
Bull****ter dealer and dealership
I would like to bring the following issues under your attention regarding the Mercedes ML that I bought from Somerset cars. Shaun was given to me as a referral from he’s Father in law, I took he’s word moving forward regarding the sale of the vehicle as he said it was he’s Wife’s car and there was no issues with it at all. He then send me about 8 pics and that was it and then later after he said he will get all the small scratches and things done before he will send me an video. We continued with the deal with Chanel who was an excellent sales and finance lady who I found was an excellent help thru this whole deal and up to now. She delivered the vehicle to me with Cobus upon my arrival at the airport where I made the deposit of R110700.00 on the 13 May 2022. At the airport I scratched the rim as I left the airport at the exit. Spoke to Shaun and told him about it and I then told him I am going to drive to Johannesburg to give it a good run to see if all is in good order with vehicle, I then had loads of time to familiarise myself with the vehicle while I was driving and stopping. 1, I noticed there was a rattle coming from the front right wheel and I did report it to him while I was driving, he then said that fine just make a list of everything and we can sort this out upon my return, I did make myself very clear from the beginning that my time at home is limited and while he has the car before I take ownership that these things had to be done. 2, I have also noticed at that point that the temp gage was going up and down the whole time, Me being a pilot I do keep an eye on the gages all times the same as when you fly. This was also reported to him while I was driving and he again said we will sort this out upon my return. 3, During my trip I the noticed the scratches on the right side mirror, the crack on the right back bumper light and scratches on the bumper, white and the black part, window rubber was torn on the inside, scratches on the door silver paneling, back number plate came of, front number plate *****s were rusted that was holding it on, inside right air vent broken fins, back boot cover harken loose, black strip between driver and back door was bend open, gas pedal silver flap came of, scratch on the right front pillar top side, wipers reported to be old and needs new, 4, During the trip I then also had minor damage myself in parking lots a scratch to 2 rims and damaged the back left small bumper light, front left bumper trip scratch. This was then reported to him also. All pics was send to Cobus and Shaun and I was told to bring the car back when I return. At that point I told Shaun that I’m busy and we decided to do all the work when I depart on my next rotation offs****. I dropped the car of at Somerset cars and Shaun and myself went thru the car and we documented everything with Cobus writing it all down step by step and I took pics as we went thru everything that needed attention, Shaun told me it would cost around R4500 for my damages and it’s not worth to claim as I also did not have any top up insurance at that stage. It was presented to me by Chanel and I was still deciding what to take. I left the ML at Somerset cars, also asked them to get me a quote to service the car as the light came on to show that service will be due soon.They took the car where it needed to go and the quotes never came. Somerset cars had the car in their possession for 4 weeks in between their revered panel shop and their revered service centre. When it was all done Shaun said that he will make sure everything is according to he’s standard that he will not make the same mistake to let the car of he’s floor when not die properly. Again I took he’s word for it. Chanel informed that the car will only be delivered to my premises when full and final payment for the panel shop spray and service is done. I then paid the amount of R7100. 5, Right now the car has gone back to Mercedes’ Canal walk for water pump failure, solenoid, and back brakes. It will be there for a week, I am not happy with the vehicle in and out of the garage all the time and therefore I would like Somerset Cars to keep the vehicle. This was the letter to Shaun and he never replied. The car was taken back by him and I had a los of R70k. DO NOT DEAL WITH THIS DEALERSHIP OR WITH SHAUN, HE IS AN ARROGANT BULL****TER
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