Mayuri S

Undercooked prawns

Had a terrible experience at the restaurant of this wine farm. 5 of us ordered the prawn pasta which arrived completely under done. We told our waitress and the restaurant manager that all of our prawns were raw to which their only response was that it was cooked. There was no attempt to take our meals back to have the prawns cooked more until one of us insisted repeatedly on hers going back. Upon trying to speak to the manager, we were told that we should never come back. We told the manager that her response and attitude was incredibly rude to which she responded that WE should check our attitude. Up until this point, we had no issue with anyone, it was exclusively our food that we had a problem with. However, the response and treatment by the restaurant manager was incredibly dismissive, rude and uncalled for as our comments were around our meals. There was NO apology or attempt to try resolve the actual issue of our meals being underdone. Our bad experience was limited to the Lust restaurant and the restaurant manager.