Sharon A

DISGUSTING SERVICE!!!!!!!!

I have witnessed the worse customer service I've ever seen. I am absoutely horrified and appalled to see a member of staff threaten a customer, swear multiple times at a customer, threatened to beat up a customer and refused to serve a customer. I witnessed an abhorrent encounter between one of the employees named Mariam and a customer. The employee Mariam asked the customer whether she was standing there for long with an attitude after speaking to her colleague, which I'm assuming he told her to serve the customers that were standing at the counter. The customer responded to the employee's question the same way she was spoken to and that made the employee upset which caused things to escalate.The customer had to go and fetch management more than once as they failed to de-escalate the situation and when the manager asked the employee to leave the counter she blantantly refused a direct order. The employee had zero respect for her superior or the other customers including children, openly called the customer a b*tch when she left to go fetch a manager and swearing at the customer multiple times by saying "tsek" and giving her direct dirty looks. The employees threatened to smack the customer and even threatened the customer infront of her superior that was trying to de-escalate the situation. The other employees at the pizza counter tried to calm Mariam down and told her to do the customer's pizza but she crossed her arms and refused to do it. The employee told the customer infront of the other customers that she will not serve her, gave the customer's receipt back and told her to go and fetch her refund because she will not serve her. It is absolutely disgusting for a member of staff to treat a customer the way that the employee did as that situation could have been dealt with in a different manner, if management cannot control their employees to ensure they conduct themselves professionally then Eastern Food Bazaar is not a place that I will continue to support.