EA
Emile A
Active since Oct 2022
3
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Reviews
3 reviews19 months ago
Rivo was very helpfu...
Rivo was very helpful to assist me with my query and provide additional information to make sure I'm covered for the correct amount
53 replies
30 months ago
Amazing customer service
The customer service was very good. There was an issue with the car and Woodford swapped the car. Not only did they just provide us with a different car but also brought us the car. We were in the Kruger National Park at the time and was able to do the car swap at the nearest gate. Woodford organized a driver to bring the car to the nearest gate which was almost a 500 km drive one way for their driver. I'm very pleased with the service we received from them and how they went above and beyond. Additionally, the process to receive and drop the car off was a very pleasant experience.
131 replies
43 months ago
Very bad experience after the sale.
I trade in my car for a used car and the sale went pretty smooth. This happened at the end of July. The car that I bought was in good shape and I am very happy with it. The service I received from the salesperson after the deal was and still is a very bad experience. The deal happened in the last week of July. The car that I bought's licence disk expired at the end of August. I tried to follow up with the salesperson about when I'll receive the new licence plates and disk but received multiple excuses of why it is not done yet. Apparently, they struggled to register the trade-in car in their name. I don't know why this would delay the registration of the car that I bought. I was patient and gave the salesperson the benefit of the doubt. However, the excuses and delays didn't stop there. Some documentation ended up at the wrong branch, then there were issues with the registration. I'm currently sending daily messages to the salesperson to get this done but don't receive any updates. I asked for a temporary permit but apparently, but the excuse I got was that this is a lot of work and they are almost done with the registration. This was at the start of September. At the time of writing this post, I still haven't received the licence disk and number plates and I'm not getting any updates. This is more than two months now. In summary, the sale was done quickly but finalising it was a very bad experience with no updates and a lot of excuses.
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)