GH
Group1 Hyundai Knysna
Unclaimed Business
GH
Group1 Hyundai Knysna
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
-100Unlikely
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRG
Ryno G
1 reviews | Active since Jan 2020
17 Oct 2025, 08:57
PATHETIC
I had an awful experience with this dealership. I bought a second-hand car that, according to their workshop, was fully checked and in good condition. However, when I went to have the brakes replaced, I discovered that the discs — which Hyundai’s workshop had marked as “in good condition” — were actually severely damaged. This cost me an additional R4,660 to repair. To make matters worse, due to an admin error on their side, I was fined R700 when renewing my vehicle license. I’ve tried contacting them several times with no success. Their response was simply that it’s “my problem.” Completely unacceptable service. I will never support or recommend them to anyone.
Helpful (0)
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Ryno G
1 reviews | Active since Jan 2020
17 Oct 2025, 08:57
PATHETIC
I had an awful experience with this dealership. I bought a second-hand car that, according to their workshop, was fully checked and in good condition. However, when I went to have the brakes replaced, I discovered that the discs — which Hyundai’s workshop had marked as “in good condition” — were actually severely damaged. This cost me an additional R4,660 to repair. To make matters worse, due to an admin error on their side, I was fined R700 when renewing my vehicle license. I’ve tried contacting them several times with no success. Their response was simply that it’s “my problem.” Completely unacceptable service. I will never support or recommend them to anyone.
0
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Rory D
1 reviews | Active since Jan 2020
8 Oct 2024, 08:41
Sercice
I am of the opinion that neither the sales staff nor workshop have enough training on the Santa Fe. I took my car in for a service at Hyundai Knysna a month ago. The first service was a disaster, and the dealer principal had to get involved. The second service clearly demonstrated a lack of expertise. I know that it is a small issue, but I will share some knowledge. No one could explain to me why the red triangle on the outside mirrors did not beep, and only lit up. I understand that you cannot have it beeping every time a vehicle passes you, but the manual states that it does beep at certain times. I went back 3 times, and still no luck. I could not get through to George at the time, as the workshop were on lunch. Surely lunch should be taken at different times by the staff. I googled the issue and discovered that the triangle only beeps if another vehicle is passing you, and you engage your turning indicators. The workshop manager sent my vin number to head office to see whether my model, 2022, had this feature. Never got back to me, so I figured it out myself. Perhaps not many Santa Fe's are sold, as they are expensive vehicles, but clearly training is required. I did praise the staff in a previous review, but this particularly issue should have been addressed by Head Office. Nobody ever came back to me at all - 1 month. Anyway, I have sorted it out (common sense). Prof Rory Dunn.
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Rory D
1 reviews | Active since Jan 2020
8 Oct 2024, 08:41
Sercice
I am of the opinion that neither the sales staff nor workshop have enough training on the Santa Fe. I took my car in for a service at Hyundai Knysna a month ago. The first service was a disaster, and the dealer principal had to get involved. The second service clearly demonstrated a lack of expertise. I know that it is a small issue, but I will share some knowledge. No one could explain to me why the red triangle on the outside mirrors did not beep, and only lit up. I understand that you cannot have it beeping every time a vehicle passes you, but the manual states that it does beep at certain times. I went back 3 times, and still no luck. I could not get through to George at the time, as the workshop were on lunch. Surely lunch should be taken at different times by the staff. I googled the issue and discovered that the triangle only beeps if another vehicle is passing you, and you engage your turning indicators. The workshop manager sent my vin number to head office to see whether my model, 2022, had this feature. Never got back to me, so I figured it out myself. Perhaps not many Santa Fe's are sold, as they are expensive vehicles, but clearly training is required. I did praise the staff in a previous review, but this particularly issue should have been addressed by Head Office. Nobody ever came back to me at all - 1 month. Anyway, I have sorted it out (common sense). Prof Rory Dunn.
0
Replies (0)RD
Rory D
1 reviews | Active since Jan 2020
31 Jul 2024, 07:34
Hyundai Knysna.
I took my Hyundai Santa Fe for a service on the 29th July 2024. I was unable to find the workshop (my fault) and went to the showroom. One of the salespeople asked me to follow him to the workshop. A gentleman then took my wife and I to the Knysna Mall, as it was a 2 hour service. The service manager was an absolute pleasure and friendly, and the service delivery was great. Once the service was complete, the workshop called me, and picked us up again. Great customer relationship management. Thank you for your professionalism and warm reception. Keep up the great work. Kind Regards, Prof Rory Dunn.
Helpful (0)
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Rory D
1 reviews | Active since Jan 2020
31 Jul 2024, 07:34
Hyundai Knysna.
I took my Hyundai Santa Fe for a service on the 29th July 2024. I was unable to find the workshop (my fault) and went to the showroom. One of the salespeople asked me to follow him to the workshop. A gentleman then took my wife and I to the Knysna Mall, as it was a 2 hour service. The service manager was an absolute pleasure and friendly, and the service delivery was great. Once the service was complete, the workshop called me, and picked us up again. Great customer relationship management. Thank you for your professionalism and warm reception. Keep up the great work. Kind Regards, Prof Rory Dunn.
0
Replies (0)EA
Emile A
1 reviews | Active since Jan 2020
3 Oct 2022, 09:01
Very bad experience after the sale.
I trade in my car for a used car and the sale went pretty smooth. This happened at the end of July. The car that I bought was in good shape and I am very happy with it. The service I received from the salesperson after the deal was and still is a very bad experience. The deal happened in the last week of July. The car that I bought's licence disk expired at the end of August. I tried to follow up with the salesperson about when I'll receive the new licence plates and disk but received multiple excuses of why it is not done yet. Apparently, they struggled to register the trade-in car in their name. I don't know why this would delay the registration of the car that I bought. I was patient and gave the salesperson the benefit of the doubt. However, the excuses and delays didn't stop there. Some documentation ended up at the wrong branch, then there were issues with the registration. I'm currently sending daily messages to the salesperson to get this done but don't receive any updates. I asked for a temporary permit but apparently, but the excuse I got was that this is a lot of work and they are almost done with the registration. This was at the start of September. At the time of writing this post, I still haven't received the licence disk and number plates and I'm not getting any updates. This is more than two months now. In summary, the sale was done quickly but finalising it was a very bad experience with no updates and a lot of excuses.
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Emile A
1 reviews | Active since Jan 2020
3 Oct 2022, 09:01
Very bad experience after the sale.
I trade in my car for a used car and the sale went pretty smooth. This happened at the end of July. The car that I bought was in good shape and I am very happy with it. The service I received from the salesperson after the deal was and still is a very bad experience. The deal happened in the last week of July. The car that I bought's licence disk expired at the end of August. I tried to follow up with the salesperson about when I'll receive the new licence plates and disk but received multiple excuses of why it is not done yet. Apparently, they struggled to register the trade-in car in their name. I don't know why this would delay the registration of the car that I bought. I was patient and gave the salesperson the benefit of the doubt. However, the excuses and delays didn't stop there. Some documentation ended up at the wrong branch, then there were issues with the registration. I'm currently sending daily messages to the salesperson to get this done but don't receive any updates. I asked for a temporary permit but apparently, but the excuse I got was that this is a lot of work and they are almost done with the registration. This was at the start of September. At the time of writing this post, I still haven't received the licence disk and number plates and I'm not getting any updates. This is more than two months now. In summary, the sale was done quickly but finalising it was a very bad experience with no updates and a lot of excuses.
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JA
John A
1 reviews | Active since Jan 2020
2 Dec 2021, 09:55
WoW service with a smile!
WoW!!! Even after buying 3 vehicles on finance and numerous cash vehicles , I still receive better and better service everytime, I took my ever faithful iX35 In for a service and I received such welcome and great treatment from the service manager Tommy , Twanneke and Lyndall. Even my sales man Nico came up to chat with me even after 3 years driving my iX35 to make sure I am still happy with my purchase and to show me some some newer models that they got in, just in case I want to change my mind on an upgrade to a newer model. Thanks guys for such great service and great hospitality. They will defenately see mee in the future again!
Helpful (0)
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John A
1 reviews | Active since Jan 2020
2 Dec 2021, 09:55
WoW service with a smile!
WoW!!! Even after buying 3 vehicles on finance and numerous cash vehicles , I still receive better and better service everytime, I took my ever faithful iX35 In for a service and I received such welcome and great treatment from the service manager Tommy , Twanneke and Lyndall. Even my sales man Nico came up to chat with me even after 3 years driving my iX35 to make sure I am still happy with my purchase and to show me some some newer models that they got in, just in case I want to change my mind on an upgrade to a newer model. Thanks guys for such great service and great hospitality. They will defenately see mee in the future again!
0
Replies (0)LG
Lance G
1 reviews | Active since Jan 2020
14 Aug 2020, 18:20
Bad aftersales service
This dealership had perfect service up until after delivery was taken of vehicle. Two weeks back we bought a used vehicle from Nico. First of all we questioned him about sevice history of vehicle that's not up to date on hyundai system. Him and his service advisor confirmed and guarenteed me it was up to date and that book is stamped for all services. We then had a trade in of which there was a small settlement and the difference had to be paid out. Its now three weeks later and still no money been transferred. Now when we questioning and sending emails about the matter its not being addressesd and whole lot of excuses being brought up. So i would not recommend anyone to purchase from this dealership as there after sales suck and they make false promises.
Helpful (0)
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Lance G
1 reviews | Active since Jan 2020
14 Aug 2020, 18:20
Bad aftersales service
This dealership had perfect service up until after delivery was taken of vehicle. Two weeks back we bought a used vehicle from Nico. First of all we questioned him about sevice history of vehicle that's not up to date on hyundai system. Him and his service advisor confirmed and guarenteed me it was up to date and that book is stamped for all services. We then had a trade in of which there was a small settlement and the difference had to be paid out. Its now three weeks later and still no money been transferred. Now when we questioning and sending emails about the matter its not being addressesd and whole lot of excuses being brought up. So i would not recommend anyone to purchase from this dealership as there after sales suck and they make false promises.
0
Replies (0)KM
Khakha M
1 reviews | Active since Jan 2020
6 Mar 2020, 12:53
Group 1 Hyundai Knysna robbing customers
I bought a White BMW 3 Series 316i A/T (F30) 2014 model online from Group1 Hyundai Knysna July 2019. The vehicle was then delivered to me, on receiving the vehicle I did a semi inspection since am not good with cars and I picked up some defects and I notified the dealership. A week after driving the vehicle cautions popped up on the multifunction display, I then called the dealership again to let them know of the faults ( engine gearbox P not engaging, front break pads need to be changed, valet, and the wipers with worned out rubbers damaging the windscreen ) They came and collect the car and took it to their workshop in Capetown. When the car came back it was worse than before, I then took it for diagnosis at Automan 23rd August 2019. The results were shocking 1. Service ; supply and for air filter, oil filter , air filter spark plugs, engine oil. 2. Service park, valet 3. Labour to flush radiator system with radiator flush additive 3. Antifreeze 4. Wheel balancing 5. Skim rear brakes discs and face brake pads 6. Labour on brakes 7. Brake fluid 8. Consumables 9. Supply and fit 2X wiper blades 10. Supply and fit multigroove belt 11. Supply and fit aircom pollen filter I called the dealership again but they just kept dunning around and not solving the problem. I ended up handing my case to my lawyers (legal wise) Even then till date they never did anything to fix the problems. My lawyer handling the case Miss Lelethu Mqingwana (Capetown) suggested we take the matter to the ombudsmen but even till date nothing has been done on my car and things are just getting worse. I feel they robbed me because this car has not finished a year with me and all these problems came just a week aft driving it. And the value I bought the car is over R200000. Please assist me in this victimisation matter because I thought by giving the case to the lawyers things will be better but still nothing. My lawyer did contact the dealership numerous times but they kept/keep making excuses.
Helpful (0)
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Khakha M
1 reviews | Active since Jan 2020
6 Mar 2020, 12:53
Group 1 Hyundai Knysna robbing customers
I bought a White BMW 3 Series 316i A/T (F30) 2014 model online from Group1 Hyundai Knysna July 2019. The vehicle was then delivered to me, on receiving the vehicle I did a semi inspection since am not good with cars and I picked up some defects and I notified the dealership. A week after driving the vehicle cautions popped up on the multifunction display, I then called the dealership again to let them know of the faults ( engine gearbox P not engaging, front break pads need to be changed, valet, and the wipers with worned out rubbers damaging the windscreen ) They came and collect the car and took it to their workshop in Capetown. When the car came back it was worse than before, I then took it for diagnosis at Automan 23rd August 2019. The results were shocking 1. Service ; supply and for air filter, oil filter , air filter spark plugs, engine oil. 2. Service park, valet 3. Labour to flush radiator system with radiator flush additive 3. Antifreeze 4. Wheel balancing 5. Skim rear brakes discs and face brake pads 6. Labour on brakes 7. Brake fluid 8. Consumables 9. Supply and fit 2X wiper blades 10. Supply and fit multigroove belt 11. Supply and fit aircom pollen filter I called the dealership again but they just kept dunning around and not solving the problem. I ended up handing my case to my lawyers (legal wise) Even then till date they never did anything to fix the problems. My lawyer handling the case Miss Lelethu Mqingwana (Capetown) suggested we take the matter to the ombudsmen but even till date nothing has been done on my car and things are just getting worse. I feel they robbed me because this car has not finished a year with me and all these problems came just a week aft driving it. And the value I bought the car is over R200000. Please assist me in this victimisation matter because I thought by giving the case to the lawyers things will be better but still nothing. My lawyer did contact the dealership numerous times but they kept/keep making excuses.
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Replies (0)