Sercice

I am of the opinion that neither the sales staff nor workshop have enough training on the Santa Fe. I took my car in for a service at Hyundai Knysna a month ago. The first service was a disaster, and the dealer principal had to get involved. The second service clearly demonstrated a lack of expertise. I know that it is a small issue, but I will share some knowledge. No one could explain to me why the red triangle on the outside mirrors did not beep, and only lit up. I understand that you cannot have it beeping every time a vehicle passes you, but the manual states that it does beep at certain times. I went back 3 times, and still no luck. I could not get through to George at the time, as the workshop were on lunch. Surely lunch should be taken at different times by the staff. I googled the issue and discovered that the triangle only beeps if another vehicle is passing you, and you engage your turning indicators. The workshop manager sent my vin number to head office to see whether my model, 2022, had this feature. Never got back to me, so I figured it out myself. Perhaps not many Santa Fe's are sold, as they are expensive vehicles, but clearly training is required. I did praise the staff in a previous review, but this particularly issue should have been addressed by Head Office. Nobody ever came back to me at all - 1 month. Anyway, I have sorted it out (common sense). Prof Rory Dunn.