MH
Morne H
Active since Oct 2022
4
Reviews
0
Industries
Reviews
4 reviews8 months ago
Shockingly no feedback on numerous requests
No feedback on local non delivery(not delivered in a week) from at least 5 customer service consultants, management not available to help and my client has subsequently cancelled her order. We were promised prompt feedback by every person we spoke to, and not ONE has come back to us after numerous phone calls. We will never use them again- they really don't give a damn. I dont think they want to be in business.
0 replies
18 months ago
Painful experience
What a painful experience, dealing with this supplier. I was reminded that they have more important work and bigger jobs to deal with, rather tend to our requirements. I never received feedback and driving out to their premises for an indication of their progress, after 2 calls for feedback were unanswered, I was shown away without answers and told to make an appointment, because they were in a meeting and could not be interrupted. They dont know the first thing of business acumen or customer service and I wont be contacting them for anything soon
0 replies
26 months ago
WINDSCREEN BROKEN, BUT YOUR CAR IS READY SIR!
Wow- Reading Nic H's review was eye opening and I want to second on their responsiveness to queries and calls for assistance. I needed repair on a pair, after walking into a kitchen island with the sunglasses in my jacket pocket. The temple broke and the one lens was badly scratched and needed replacement, so I turned to them for help at the repair centre in August 2023. They quoted for repair, I paid, nothing happened, mailed them again, slow response and after numerous mails, I was informed that my temples arrived and I would receive my repaired pair shortly(6 months later) I have just received them, with the lenses not replaced. Upon calling them to find out what happened, they informed my that the quote did not include the replacement of the damaged lens(CLEARLY visible on the pics sent to them) The quote only included codes and no component description. It was for the price that I paid for the original pair. I was informed that the replacement lenses would be another R650, but what about fixing it in the first place. I have purchased many pairs of sunglasses from you over the years for myself and family. YOU WILL NEVER SEE ME AGAIN
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)