KM
Keabetswe M
Active since Oct 2022
2
Reviews
0
Industries
Reviews
2 reviews15 months ago
Unprofessional and Disrespectful Consultant/Agent
Please do not apply for a loan from this company; their consultants are unprofessional and disrespectful. I just spoke with a woman at 9:19 AM regarding my loan application. I informed her I would not proceed because I received assistance elsewhere. Her disrespectful question was, "Why did you make the application?" I rep**** that I needed the money, to which she responded, "What must I do with the application?" I told her to delete it, but she said, "You have to do it on your side." This behavior is unacceptable. In January, we are all trying to make ends meet, and this is not how to conduct business. That employee needs to be dismissed, as such conduct will drive away potential clients. I will be contacting the complaints department to address this issue. The number she called from is +27100654535
56 replies
19 months ago
Terrible Customers Service
The service was poor; your employees require better training to exhibit enthusiasm. When I called at 10:26 to inquire about my Discovery Medical Optometrist Benefits, the consultant lady sounded disinterested and unhelpful. I suggest reviewing the call recording for evidence of this subpar service. Furthermore, I believe it is essential for your consultants to engage with customers in a more positive and proactive manner. Each interaction is an opportunity to build a relationship and instill confidence in your services. If your consultants do not demonstrate the necessary enthusiasm and commitment to helping clients, it diminishes the credibility of your organization. I urge you to implement regular training sessions focused on customer service skills, emphasizing the importance of empathy and active listening. This not only enhances the customer experience but also fosters a more motivated and satisfied workforce. Please consider taking immediate action to address these issues, as they could greatly impact future business opportunities.
0 replies
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