NB
Naazim B
Active since Oct 2022
2
Reviews
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Reviews
2 reviews24 months ago
Monateng
Beautiful place to stay, a home away from the city life. Very peaceful with wonderful and friendly staff. Very accommodating staff all round. Well kept facilities.i only feel the resort should have wifi and perhaps an indoor pool to accomodate kids and families who cannot bear cold water. Entertainment area hours could be left open until later. Overall wonderful stay.
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43 months ago
4 Star resort not very good service and communication channels at all.
Hi I would like to express my disappointment with regards to service from the chalets. My wife is highly pregnant we requested a shuttle to have us picked up at our chalets,we were told it would be there in 5 min we waited an hour the shuttle still did not come we called back to ask why the shuttle hadn't come, the college at reception mentioned they forgot and so we requested again for it to be told its on its way nothing came and we had to use our own vehicle, not even a courtesy call back to ask if the shuttle had come. We also had no room phone and had to use our own cellphones which cost us alot as we had to call reception multiple times for them to answer. The room had only a bath and no shower and my wife who is pregnant had to endure pain using the little bath. Service in its entirety was poor for the amount of money we paid and what was told we would get.
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Review Distribution
5 Star
0 (0%)
4 Star
1 (50%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)