Active since Oct 2022
on 29 April 2023 i orderd a wireless handheld car vacuum cleaner , advertising how great the suction and blowing power for $29.99 + $ 4.99 shipping on receiving this unit i found it only sucks and has no blower function and very poor quality i complained via support@knot-wood.com and stated my dissapointment they required me to send a video of this unit which i did and their reply id that no quality issues are identified , while on the video i explained it has no blowing abilities and their answer is "sorry for the inconvenience it has brought you " no reply on returning or refunding a product that is advertised and when delivered wrongly and dont want to take responsability for their wrong doing this product in South African Rands is just over R900.00 which is a lot of money to throw away as it is not what i ordered according to their advert
complained how many times send a few emails also posted on Hellopeter promised my vehicle tracking will be cancelled promised debit orders to be stopped / cancelled promised twice via tel that my refund will be done, money deducted 5 oct 2022 still waiting for refund they dont answer emails or telephones, and when they do you wait forever and costs money Matrics is not a reliable company and i am so fed up sending emails and just getting a email response with case no will never recommend this vehice tracking company to anyone
on 3 oct 2022 i complained about matrix telematics vehicle tracking cancellations & refund Oct 2022 deduction as this has been going on since aug 2022 to be cancelled got a reply from Matrix telematics that the would cance immediatly and refund me it is now 14 oct 2022 and no refund keep sending the emails but only get a case no and they dont answer their phoned