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Karin D

Active since Oct 2022

4

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0

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4 reviews

4 months ago

Does no deliver what it says

After 3 months of using the online educational platform for neurodivergent children, I am deeply disappointed at the difference in what the platform markets and what you actually get. Firstly, the standard of the work on the platform is below par. ADHD children are not mentally challenged, but simply lack focus! In fact, most neurodivergent children have an above IQ. To give them work that is so easy and non-challenging actually results in a learner who is so bored that they under achieve. It creates the opposite affect because there is no challenge. Secondly, the amount of wok given is way too little. If work is divided into 10 days, there is not enough to keep them busy more than 2 hours per day. Not only does this create boredom, long term this produces children that will not have the capacity to take on more work loads when required at tertiary education level. Furthermore, when work is submitted online (not the pdf extra work), there is no way of revisiting the work to see what the child has struggled with. The system does not allow a repeat of work until the child has mastered that concept before allowing the child to move on. So the claim of 'full curriculum access' is not true. Since there is no monitoring or expert feedback from teachers as claimed, it means that you only find out about the child's struggles 3 months later when reports are given! I also fail to understand why reports are only submitted the following term - it seems to be a deliberate ploy to force a parent to pay an additional month just to get the feedback. The marketing reflects 'detailed feedback'. This is simply not been our experience. On receipt of our child's report, there were no comments/suggestions. No teacher reached out to us, in spite of my child having the worst report ever. There is also no direct contact number available between parent and teacher. There are no printable summaries of work with each new section so that a child is able to have a file where they can revisit and study the principles, especially the parts where they struggled or need extra time. As far as the claim of weekly socials to nurture connections and bond - this is not true. These groups are simply oral/mondeling sessions where a child is given a topic to speak about. There is no social interaction between the children. Invariably, if one child dominates the conversation and time (and this is not regulated by the teacher), it is a waste of time for the other children present. What the children really need is time to chat with ONE ANOTHER and given the opportunity to further connect with each other on a safe platform. There are also way too may children in a given time slot for it to be feasible that each child would get a turn to speak. Focus should be on smaller groups at various time slots in the week - maximum 10 children per group and with teacher supervision in the background. In conclusion, I think this platform is a great idea in itself. However, it needs improvement to truly offer all neurodivergent child (not just high functioning autism) a successful long-term learning experience.

0 replies

14 months ago

Horrible service

If you are considering applying for fibre internet with Vodacom, think twice! The most horrible service ever. The first 2 months we had NO internet connection. It took several weekly calls and a technician to finally come to the property to sort out the problem. The worst was navigating the robotic toll customer care line. You will be kept waiting for at least a half hour if you lucky not to get cut off or sent from pillar to post. Once we finally sorted out the internet connection, we were incorrectly billed and had to waste several phone calls over a period of 4 months to finally get the billing right. Now, I discover that my installment amount has increased by R50 - in spite of signing a contract for a specific amount for a year. I visited a local branch twice and one call via the toll line - initially I was told that it was a vat increase (in spite of NO vat increase), thereafter I was told that Vodacom has a right to just up my contract and that I should have read the T&C's!!!! What a load of bull. The staff service is shocking and quite frankly they don't care. Save your sanity and use another service provider. I will never deal with Vodacom again.

2 replies

22 months ago

STAY AWAY

Just like the other complaints posted on Hello Peter as well as poor reviews on the 7 Sisters Facebook - I too have sent emails to request when I can expect my order since the order is already outstanding 2 weeks and have also had my emails ignored. There is no office contact number which is also a red flag. My emails were all ignored until I posted negative comments on their Facebook page regarding their service. I then finally received an email response stating that they are no ****mers, have many happy clients and that their their lead time is 14 days plus 3-5 days delivery - conveniently ignoring the fact that I have already waited 2 weeks and that they have still not given me a date when I can expect my order. It seems like that have a standard bull *** email response to keep client's off their back. I am still not sure whether I will actually be receiving my order or if this is a ****. DO NOT ORDER from these people!!!! Even if they do eventually deliver, it is not worth the headache.

0 replies

46 months ago

Satisfied Customer

I ordered a book online. The book was received approximately 2 months after I placed my order, with email notifications of when the order was dispatched as well as a tracking number. The book was received in an excellent condition. Very impressed with my order. My only complaint is that you are unable to communicate with the office via phone - only email.

0 replies

Review Distribution

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4 Star

1 (25%)

3 Star

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2 Star

1 (25%)

1 Star

2 (50%)

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