Travis L

Boardwalk Hotel and Sun International are a massive NO NO!!

I have been battling to get a refund from Sun International (Boardwalk Hotel in PE) for 5 weeks now. I have done an online reservation cancellation and requested a refund, then i was told to fill out a form and send proof of bank details, which i did. Then i was told that they tried and could not complete the payment. I was told to send another refund form and another proof of account, which i did. Once again to be told that they will try. Surprise surprise, no luck again. Then i was told to send another refund form and another proof of account, which i did for the 3rd time. I have sent numerous emails and all i get told it that it has been signed off and it should get done soon. This is now 5 weeks later and i still do not have my refund??? This is absolutely pathetic service from what is supposed to be our top hotel group in SA. They are quick to debit your account and the money goes off immediately to secure your booking, but when by law they need to refund you, they have 10 000 reasons to why it has not been refunded yet. I suggest that if you book in areas where this hotel group is, rather consider the privately owned smaller bed and breakfasts, where you will get proper service and not just be another number. Shame on you Boardwalk and Sun International. ps. I i am still waiting for my refund!!