Nicola R

Will not be using again :-/

I would like to praise the company on their quick response to call out requests. I however have out weighting negative comments: 1) I advised the plumber on arrival that the water meter had recently been replaced when they first arrived. After 3 hours of investigations they then told me the issue lies with the water meter. I would think they would have the experience and knowledge to know sooner than 3 hours that they cannot fix the issue. 2) No communication from plumber when on site, investigations into issues have lead to replacement of parts without authorization nor quoting. This then lead to knock on issues - which they did resolve after more call outs. No fee charged 3) Issue re-occurring and they state if the cause of the issue is the same then no call out fee will be charged on email. After the visit the invoice includes a call out fee. They then backtrack and state the source of the issue lies with the council and they cannot be held liable. They have lost money and need to recoup it somehow. 4) Refuse to provide original invoices for parts charged for. On going dispute re. call out fee and recent communication stating "We are not in the industry to rip people off and have been operating for over 14yrs" Threatening to taking action with debt collection. Owner of the company refuses to discuss. I find this poor customer service I would not recommend using their services - far too many repetitive calls outs and "admin". I would not have used them again for the recurring issue if I knew that they would charge me a call out fee for this ongoing issue.