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Lesley L
Active since Nov 2022
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2 reviews42 months ago
Ford Randburg - Disgrace !
I bought a Ford Focus ST 2014 Model (used) from Ford Randburg on July 14th 2022 Drove the car for less than 3 weeks, approx. 700km, and then on August 5th the engine started giving problems. The car had no power, sputtering and the enige light was on. The engine had very low compression. I took the car to Ford Germiston, because it is very close from where I live, and they ran tests and said that there is very low compression in the engine and the 4th cylinder has almost no compression. We made contact with Ford Randburg, and the sales Manger, Collen, first made assumptions that there might be foul play involved and they want the car back at Randburg (Which I had to get there on my own expense, because the car can not be driven in its condition). Collen even said that they could not have sold me a faulty car because they had proof that the engine was sound and the car was without any defect, but they are yet to send me the proof which they claim they have… They gave feedback and said that the Cylinder head was leaking from the valves on the number 4 head port and this is a manufactural fault. They are not willing to replace the engine with a new engine, and they want to recon the head and replace the piston rings. I bought the car in July and since 5 August until today I am unable to drive the car, but I am expected to keep on paying for the car. The car is still not repaired. Ford Randburg didn’t even offer a courtesy vehicle. I must get transport on my own means. This is totally unacceptable and a total disgrace! I can not believe that this is the way people get treated. Put yourself in my shoes: You buy a car and less than 3 weeks later the engine breakdown. The dealership sales manager implies that – you – the customer might have been the cause of the breakdown You take the car back, and for 3 months you are expected to keep paying for the car, but you cant drive it and now you have more expenses because you don’t have the car you bought and need to make plan for transport. They don’t give feedback on the repairs themselves, you have to keep asking them for feedback.
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42 months ago
Ford Randburg - Disgrace
Bought a Ford Focus ST 2014 Model used, On delivery the antenna on the roof broke off, which they promised to replace and still not done. Delivery of the car took place 14th July. I drove approx 700km and had the car just over 2 weeks then the engine started giving problems: No power, sputtering, engine light on - no compression. Took the car to Ford Germiston and notified Randburg of the problem, they 1st made assumptions and said that they want to inspect the car because something is fishy, implying that Faul play is involved, My car went in to Ford 8 August and i still dont have my car back. Every week its promises and promises of giving feedback which i dont receive, They admitted that it is a manufactural fault, but not once have they apologized for the inconvenience, nor have they offered a replacement car in the meantime while the car is in for repairs. My car was supposed to be fixed last week Friday 4 Nov, but i still havent receive feedback and when you call them, the people are always in meetings. But of course , because they are not the ones paying for a car which they dont have, this wont bother them. I can not believe that this is the way that people get treated. Its an absolute disgrace, paying all that money and trusting a company to deliver a good working product to you, and this is what happens.
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