William G

Drone World - Bad service and no backup support

A company quick to sell you a product, but no backup for the unit 18 months on. No batteries for any of the Autel Evo 2 or Autel Lite drones, yet they are available worldwide from multiple online stores. Sadly wont support Droneworld again. Helpline is useless, it just rings. Emails to the owner/manager Liesel Adams dont get answered. Will take my money and buy online from the official brand store.. Droneworld is a waste of time and don't have the credibility to support a brand like Autel Robotics 14 Nov 2022 …. So I thought I should add to, and update my experience after Brian made contact to me. I have been awaiting batteries …. Which according to Drone world was on order but has not arrived. I eventually spoke to the owner manager Liesel who told me that NO batteries have been ordered, s they have not had any enqueries about battery orders. Thats despite me calling them for 5 months every month non stop and talking to their customer help line who told me - " there is an order incoming and they are awaiting them " - She would look into this and get back to me……. So far 4months later after talking to her on her mobile.... nothing. She hasnt even bothered to respond to my emails sent. After numerous calls and a bad review on Google, I was eventually called by a guy called Brian whom I have dealt with before. I explained the situation to him. I required batteries…… and why don’t they have. I was then told their procurement team would look into getting me batteries…. But wait….. for 6 months I was told the batteries are on the way ? And they are going to be delivered pretty soon ???? I was even told they were at customs waiting for clearance ??? Now they had to be ordered ??? Someone was lying. He indicated he would get back to me. One month goes by. Nothing…… I message him and I am told that their procurement team cannot get batteries as there is a world wide shortage. Very strange as all the online stores world wide have batteries…. Autel’s main store in China, US and the EU have batteries, but Drone World says there is a shortage ? I point this out to him….. he says he will get back to me….. again - month goes by…. Nothing. I eventually call Autel in the US at the robotics management headquarters. Within 2 days I receive a number for the EU importer in Germany. A day later I have a quote….. If you’re in the market for a drone. Look else where. Drone Worlds management is beyond useless and incompetent. They cannot deliver the basic items to clients who spent boat loads of money on products. Their backup sales is beyond useless. They cannot scource simple items like batteries and make excuse after excuse as to why it cant be done. Yet a client can locate batteries in 3 days and get them shipped to SA. Something Drone World indicated they cannot do. You will be better off supporting someone like Orms, or just dealing with the online stores yourself and ordering your products directly from them, because dealing with Drone World will end in tears. You have been warned