Ntokozo N

BAD SERVICE!!!

I was mugged in October and I requested my line to be locked and my cellphone to be blacklisted. During the cause of Nov my line was moved from contract to prepaid and they called me to give me the update that I can now do a sim swap. On the 17/11/2022 I went to the Vodacom shop to update the Rica info as instructed, my line was unflagged and Rica updated. I then called customer service to do a sim swap but I got very incompetent and rude consultants, the first agent (Kamohelo) just transferred my call but the 2nd one just ruined my day, her name is Beatrice Moloto. She told me that they wrote that I failed authentication whereas we never even got to the authentication part with Kamohelo, as I'm explaining to Beatrice she told me that I should go to the Vodacom shop coz I failed authentication. I asked to speak to her manager instead she told me she's going to block my number and hung up the line. I called again so I can verify if indeed she flagged my number and indeed she did, so I had to go back to Vodacom shop to unflag my number again!!!! BYTES SHOULD DO SOMETHING ABOUT THIS, YOUR AGENTS ARE TARNISHING YOUR NAME