Tanja C

Disappointing Experience Eagle's Nest Wines

Disappointing experience at Eagles Nest Wines. Arrived at Eagles Nest Wines Sunday 20 November and was greeted by a lovely lady who handed us over to an employee that did not acknowledge us in any way! We followed the employee to a cramped table between other patrons. I advised the employee that I booked a table for 4 on the grass area and requested shade via email in writing. The employee had no interest in what I had to say or what I had booked, the employee advised that is all they have available, and after a bit of back and forth, the employee decided to go to the reception area to check what happened. All the employee came back to say "unfortunately they cannot honor the booking on the grass" the tables on the grass area are only for bigger groups and I have been to Eagles Nest before, and we were 2 people who had a table on the grass as what I had requested. The employee had no interest in finding a solution and shrugged us off and we told the employee we will leave. The employee made no effort to apologize or fix the mess up. The response was "OK" Will never be back at your establishment, we felt dismissed and racially profiled. This employee had a bad attitude and needs training in service and how to handle mess-ups. We are not happy. Waste of time and the UBER ride to get to Eagles Nest. You have tons of competition in the Valley treat all your patrons equally!