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Madelein S

Active since Nov 2022

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2 reviews

7 months ago

A truck drove into me on the 23rd of December 2025, I informed Outsurance immediately and they started the process despite having public holidays the process have been speedy and friendly staff, very helpfull and most of them very patient and understandin

A truck drove into me on the 23rd of December 2025, I informed Outsurance immediately and they started the process despite having public holidays the process have been speedy and friendly staff, very helpfull and most of them very patient and understanding. I'm on the final stage of my claim and hope to receive just as speedy service in the finalizing and legal process to recover my funds. Would recommend Outsurance to anyone.

1 reply

Westvaal Menlyn

10 months ago

Distressed Customer

This is the second time I had to lodge a complaint regarding my vehicle to Stellantis about poor service and request for help. Note the car was brand new purchased in the beginning of last year a Peugeot 208 Allure Premium. My car popped a flicker light in the beginning of this year just after the service and had it replaced. In July 2025, I sent an email to Stellantis for urgent assistance as I had experienced a lot of issues with my vehicle, I had to do my own follow ups with Stellantis and was informed that my matter would not proceed due to Ettiene (Workshop Manager) from Westvaal kept informing them that there was nothing wrong with my vehicle and I further received no help. This is not acceptable as I was left just like that with my concerns and worries ignored. I had the most atrocious service from Peugeot in Menlyn and did not even get any follow up phone call or any further after care after my ordeal on my vehicle in July 2025, just a whatsapp from Ettiene clearly annoyed that I went to Stellantis to complain, telling me that as far as he is aware I’m busy with Customer care and he will deal with them further and not me not to mention the helpless he made me feel qnd treated me as if I was insane just to mention a few. I lodged also a request for assistance to Wessel (Dealer Principal) at Peugeot Menlyn but again no one helped me, I spoke to his secretary on several occasions but still nothing, Wessel not once even after checked up on me to see that my issues were resolved. When I bought my 208 allure last year I received incredible service from Gerrie and Sumesh. They went the extra mile for me and I was very happy. If I ever had any issues with my car it only took a phone call and the issue was sorted. In July 2025 when I picked up the first set of issues with my car I contacted Sumesh to assist me and to my disappointment I was informed that he had left. He contacted Gerrie from Menlyn to assist me with my issues. At that point my cars reverse and parking sensors were malfunctioning and the steering wheel would turn but the car would stay in an almost straight line which means the car did not respond with the turning of the steering wheel. My car also had a loss in power while I was driving. I am a single woman driving this car and do not want to be stuck in the side of the road as we live in a dangerous country and I will be at so much risk if this happens. I'm very scared at the thought of this and was hoping I would receive the usual prompt service that I'm used to. Eventually Gerrie fetched my car and it was taken in. I told them that I would need my car back as it is my only mode of transport and cannot afford to not have it grounded. I was told that they would have a look at it and will be given feedback on what was wrong. I had to phone numerous times and Sumesh followed up as well. They forgot to come and fetch me from work and I had to contact them constantly. When I Eventually was picked up and taken to the dealership I spoke to Ettiene the workshop manager. He informed me that there was nothing wrong with my car. When I voiced my concerns about being stranded on the side of the road he laughed and made comments like this was a joke which made me feel so hopeless and uncomfortable. I took the car home and found that the reverse camera was not functioning properly and told Sumesh about it. He then contacted them to book the car in yet again. The car was fetched again to diagnose which took the whole day. They forgot yet again to fetch me. The level of service has dropped so much. Ettiene treated me like I was stupid when I asked him about the warning light that was on and I even have a photo of it. He said that the error never showed up and even made a comment as though I had made a **** photo of it. Is this how clients are treated after the purchase? The new car manager didn't even bother to get involved to assist me. As confirmed above I emailed the Dealer Principal at that point and never received a response. Note that I then had to drive with the issues of my car unresolved due to lack of service from Westvaal Menlyn, About 3 to 4 weeks ago give and take, on a Saturday, I stopped at a small shop (note not the safest area), got what I needed and got back in the car, I started the car but the car did not want to go in to gear giving a feeling of the car gearbox locking up, after a few tries and switching the car off and trying again the car went very heavy into gear and could feel that it still had some resistance. I drove to where I needed and the car was okay. Also note that my car changed the language settings automatically to French and struggled to understand anything on the car. About a few days after the car had somewhat drop in speed but were okay for the rest of my trip. Up until the Friday before last week Friday, the cars touch screen connecting to my phone malfunctioned and shows my phone is connected but played no sound through the radio etc. Even switching the volume higher and no info displaying on the screen. After switching my car of and on more than 2 times, I eventually got the radio to play sound from my phone but no info showing on the screen. On last week Tuesday the car started giving me errors to put the car back in park when I put it in reverse and all the sensors starts screaming but does not indicate what sensor is an issue, even after attempting 2 times to switch of the car open and close all the doors including the boot and the bonnet then get back in the car it did not help. Note that the car did also not want to reverse even when stepping on the pedal the car would remain like it's stuck only after the second attempt of opening and closing and switching the car back on did the car after a few attempts of trying to reverse while all sensors and warnings were still going off did the car bounce backwards and started driving. On last week Wednesday a new issue developed, when I got in my car and tried to switch it on the sound kicked in of it switching on and the engine started but for a second and then the engine cut out, giving me the engine and battery warning and a spanner warning sign in white (again note I don't speak French and could not understand what it said in the message either). I tried to start my car but nothing happened and the car immediately asks me to put the car back in park again note my car is in park so don't understand why it would ask me to do so and after a few seconds the warning disappeared and the car started but had a lag in the engine and a feeling when I push the car in a faster speed the car steering feels as if it pulls skew in either left or right (note this is not every time and no issue with my cars alignment). The radio also did not respond on the side buttons, but the top part and middle of the screen responded. I was able on Wednesday to find the language setting when I stopped at my work and put back in English so that issue is resolved. Sumesh assisted me again with all my current problems and managed to arrange to get the car booked in last Week Friday at Mercedes (McCarthy) in Centurion, I went there and received real compassion and understanding and at that point felt very emotional due to the issues and experience that I had but they handled me perfectly and went out of their way to make me feel that they are there for me, Mike was really great and the workshop foreman was very helpful. Centurion branch picked up on the issues (AGAIN NOTE Westvaal claimed that there was nothing wrong with the car and no errors were found – funny that a different dealership found the problems) and also stated that there was a software update required which they did. I fetched my car the afternoon and took it home, the car was fine. On Sunday, I got in my car and when I started my car and again did the same thing with the engine cutting out and telling me to put the car in to “P” with the engine and battery light on, note the car was in Park already when I got the message to shift it back and never moved the car out of park when I tried to start the car. I waited a few seconds and then attempted to start the car again and the car was fine. Yesterday morning the car when I stopped at work to get my access card out of my bag in the boot, I switched of my car, got back in the car, started it and then when I put the car into drive the engine cut out again giving me the engine and battery light notification. And asking me to put the car into back into park. I do not want to deal with the Menlyn Dealership as I lost complete faith in the brand and in them and they do not care at all about the aftercare of their customers. I do not want to trade in this car or buy a new one from Westvaal Menlyn if this is the way I'm being treated by the aftersales department? I'm also important after a sale then when I'm busy making the sale as I am a future prospect client and I would rather take my business to Mercedes (McCarthy Dealership) and trade in or swop or purchase from there. This will be the 7th time that the car must go in for some type of issue and yet another dealership now owning up for another dealerships mistakes. The car when put on diagnostics give no issue, however pictures of actual issues have been taken and attached to emails, how can the car system show no problem but proof has been taken. I don’t want to be treated like an idiot by Menlyn anymore. The sales manager and workshop manager have no idea how to treat their clients especially women. They do not value my concerns and act like it’s a joke. Please note that I no longer have any trust in this car and have been through severe trauma and stress with the issues with the car and the way I was treated, I lodged a urgent plea now again to Stellantis to consider swopping (replacing my car) as the car is defective, If no resolution can be found within the next few days as I feel unsafe and again note I’m a single female have no one to assist me when stranded and is having a bad effect on my mental and emotional health in this car and cannot continue having issues as I already have severe health issues as well and the amount of stress with my vehicle is putting more strain on my health.

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