Mologadi T

Standard bank car insurance claim

I was in an accident and they said they will settle my car finance. I called making follow-up so they gave me pop but the car finance said the money is not appearing on their account and it is not 3 months that I have been calling standard bank requesting the remittance. I emailed the lady dealing with my case explained the situation that my account is now in arrears and I'm getting legal letters from the other bank that financed my car. everyone is choosing to ignore me.. I'm really frustrated now.. If they paid like they say why can't they give me sufficient proof and close this matter..