Lara S

Bad customer service

Worst customer service I have ever experienced. We had a booking to spa and lunch for our year-end function, two days before the event we were informed that renovations would take place at the spa and that they would need to move our booking to the following week (a new date did not suit out group). A day later when enquiring if we could still make use of the restaurant, we were informed that we could only make use of the restaurant if we made use of the spa….the same spa that was closed and cancelled our booking. The receptionist was not helpful at all, no customer service what so ever. Would not recommend this establishment to anyone.