Active since Dec 2022
I live directly behind the Ackermans store at Pine Street in Greytown. Staff were burning boxes on the premises, causing heavy smoke in the residential area. My clothes and car were covered in ash, and my neighbour’s room filled with smoke. I asked an employee to stop the fire and was ignored. I later experienced chest pain from the smoke and had to seek medical attention. When I reported this to the manager, Ayanda, she was rude, dismissive, and raised her voice. She also said reporting to head office would be “of no use” and that “nothing is going to happen,” which shows a complete lack of accountability. Burning waste in a residential area is unsafe and unacceptable. The manager clearly needs training on proper waste disposal and professional customer service. This matter has been reported to head office. If no action is taken, I will escalate it to the relevant authorities.
I am extremely disappointed with the service at Pick n Pay Clothing Gateway. On 23 March 2025 at around 17:00-17:15, my sister tried to pay using an AVBOB rewards voucher, but the cashier struggled to process it and called Phiwe Xulu for assistance. Instead of helping, Phiwe complained, was more focused on her cellphone (which CCTV can confirm), and treated my sister with rudeness and humiliation. She left the store in tears, feeling ashamed and disrespected. This kind of unprofessional and demeaning service is unacceptable. Pick n Pay needs to address this to ensure customers are treated with dignity.